Mgr-Bar

Job Number: 26091871 | Full Time | On-site at 1309 Ave Ashford, San Juan, Puerto Rico, 00907

About the Role

Responsible for bar/lounge daily shift operations and supervision of staff. Assists with promoting the lounge, menu planning, maintaining standards, supporting servers during peak periods, and managing property liquor inventories and controls. Ensures guest and employee satisfaction while maintaining the operating budget. Enforces all legal obligations professionally and consistently. Determines training needs, implements plans, and strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Responsibilities

• Implements agreed-upon beverage policy and procedures throughout the property.
• Manages in compliance with all local, state, and federal beverage and liquor laws.
• Understands beverage control, including days on hand, perpetual inventory, bar pars, portion control, cost controls, beverage potentials, mix of sales analysis, issue & returns, food standards, and period-end inventory.
• Monitors adherence to all liquor control policies and procedures.
• Attends pre- and post-convention meetings to understand group needs.
• Comprehends budgets, operating statements, and payroll progress reports to assist in financial management.
• Manages department’s controllable expenses to achieve or exceed budgeted goals.
• Ensures compliance with all Bar/Lounge policies, standards, and procedures.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Assists with developing menus and promotions as necessary.
• Trains staff on liquor control policies and procedures.
• Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the Bar/Lounge staff regarding each event.
• Provides excellent customer service and interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a departmental orientation program for new hires.
• Participates in the development and implementation of corrective action plans.

Requirements

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the food and beverage, culinary, or related professional area.

Benefits

JW Marriott offers a unique work experience where you’ll be part of a diverse and supportive community. Enjoy opportunities for training, development, and recognition in a luxury environment focused on holistic well-being. The JW Treatment™ ensures exceptional care for employees, fostering an environment where you can thrive and pursue your passions.