Fragrances Sales Support Associate - Dior, Boston - Downtown - Part Time

The Fragrance RSS Colleague at Macy’s is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department.

About the role

• Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Explain and demonstrate use of fragrances through actual application or card application.
• Partner with Fragrance Counter Manager or CSX Mgr to ensure inventory accuracy and address inaccuracies.
• Attend product training classes and seminars to stay updated on product knowledge.
• Ensure proper presentation, organization, storing, and replenishment of stock.
• Participate in pre-selling and sales-driving events to maximize sales.
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
• Ensure work area is free from hazards and work in a safe manner.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Responsibilities

• Dependable attendance and punctuality.

Requirements

• A high school diploma or equivalent.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Qualifications

• Essential Physical Requirements: Lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, stooping, and color vision. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.

Skills

• Highly developed interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Adaptable to changing priorities.
• Knowledge of product demonstrations and customer service best practices.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Pay

Competitive pay and benefits package offered.

Schedule

Retail hours, including day, evening, weekends, and/or holidays.