Retail Fragrances Sales Associate, Fairlane Town Center - Part Time

About the Role

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences—making them feel confident, valued, and inspired. Both a beauty enthusiast and product expert, you demonstrate and sell a wide range of fragrances and related beauty products while educating customers on notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

Responsibilities

• Understand and communicate effectively with customers, co-workers, and supervisors.
• Engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations.
• Drive sales and loyalty by using clienteling tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services.
• Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and effective use of point-of-sale and mobile selling technology.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Maintain a shoppable space by merchandising new receipts, processing damages, updating signs and pricing, and supporting merchandise moves.
• Begin and end each day with a focus on customer service, including greeting customers, reviewing sales goals, and staying informed about new arrivals, trends, and promotions.
• Support colleagues with honesty, care, and collaboration to foster a positive work environment.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• At least 1 year of customer service or selling experience.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Ability to stand for at least two consecutive hours, lift at least 25 lbs., stoop, kneel, crouch, and climb ladders.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Access to Colleague Resource Groups and volunteer opportunities.
• Continuous learning and leadership development opportunities.
• Eligibility for sales commission.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability.