Fragrances Sales Counter Manager - Kiehl's, Ridgedale - Full Time

Job Overview

As the Leader, Fragrance Counter Manager, you will lead a dynamic team of Fragrance colleagues while managing all aspects of the fragrance business. You are responsible for the overall performance and daily operations of Macy’s fragrance counter. You lead by example - providing expert product knowledge, delivering exceptional customer service, and driving a high-energy selling culture. Through coaching and development, you empower your team to meet and exceed sales goals while creating memorable, scent-inspired experiences for every customer. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In this role, you’ll partner closely with the Sales and Customer Experience Manager and collaborate with brand vendors to execute events, product launches, and promotional strategies that grow sales and build customer loyalty. Your leadership ensures the counter runs efficiently, looks pristine, and delivers an engaging and service-driven shopping experience.

About the Role

How our Fragrance Counter Managers spend their day…Every day starts with a positive example. As a Fragrance Counter Manager, you come in energized and ready to inspire your team, wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you're equipped to lead with confidence, support your team, and deliver exceptional service to every customer.

Responsibilities

• Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
• Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards.
• Lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day.
• Help the team Finish Strong - by reminding them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch.
• Model collaboration, honesty, and care - supporting your peers so the whole team can better serve our customers and communities.
• Partner closely with the Sales and Customer Experience Manager and collaborate with brand vendors to execute events, product launches, and promotional strategies that grow sales and build customer loyalty.

Requirements

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Absolutely must be able to: Understand and communicate effectively with customers, co-workers, and supervisors; Read and understand employment policies and safety rules/procedures in English.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors; Read and understand employment policies and safety rules/procedures in English.

Skills

• Strong communication skills.
• Expert product knowledge.
• Customer service orientation.
• Team leadership.
• Event planning and execution.
• Brand standards maintenance.
• Customer relationship management.
• Problem-solving and conflict resolution.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eighth paid holidays.
• Continuous learning and leadership development.
• Volunteer opportunities.

Pay

Competitive pay based on experience and qualifications.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.