Beauty Counter Manager - Kiehl's, Chantecaille, & Clarins - Ridgedale

About the role

As a Beauty Counter Manager at Nordstrom, you will play a dual role, combining elements of sales and education. Your primary responsibility is to maximize sales in your assigned beauty brands, such as Kiehl's, Chantecaille, and Clarins. You will also be responsible for creating personalized beauty experiences for customers and building a loyal customer base both in-store and online.

Responsibilities

- Conduct makeup applications, skincare analyses, and recommend products based on customer beauty goals. - Collaborate with team members to ensure a welcoming and inclusive environment for all customers. - Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools. - Manage vendor events and promotions, and maintain strong vendor relationships to maximize business results. - Keep the department customer-ready through organization and cleanliness. - Stay updated on the latest beauty trends, products, and industry knowledge through provided trainings. - Manage sales, refunds, exchanges, and encourage the opening of new Nordstrom Rewards program accounts.

Requirements

- Passion for customer service and beauty, including trends, makeup application, and skincare. - Excellent ability to connect with customers, handle customer concerns, and foster a positive team environment. - Empathy and respect for all customers, ensuring a supportive environment during makeup and skincare application. - Strong multitasking, organizational, and follow-through skills. - Drive to achieve sales goals, with an interest in networking and technology. - Ability to work flexible schedules, including evenings and weekends. - High level of ownership, accountability, and initiative.

Physical Requirements

Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing, and pulling. Handling bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head. Regularly lifting items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary by location. The commission for selling employees typically ranges from 3% to 14.5%, while the commission for Beauty and Men’s Fragrance sales roles is 3%.

Benefits

Nordstrom offers a variety of benefits to support employees and their families, including: - Medical/Vision, Dental, Retirement, and Paid Time Off - Life Insurance and Disability - Merchandise Discount and Employee Assistance Program (EAP) resources

Additional Information

- Background checks may be conducted after conditional offer. - Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. - Current Nordstrom employees can apply through Workday. - Job postings remain open for at least one day after the posting date. - For Los Angeles or San Francisco applicants, see the legal notices and requirements specific to your location.