Fountain Worker, Junior's

An integral support to both front of the house and back of the house, ensuring a memorable and seamless guest experience. The Fountain Worker sets the stage for the guest experience with a welcoming smile and exceptional service, providing the highest quality of Food and Beverage service in a high volume, fast-paced environment.

Responsibilities

• Greet and welcome all guests in a professional manner.
• Process customer orders and payments utilizing company POS system.
• Package orders as per guest's preference with essential condiments.
• Ensure food items are constantly stocked and properly rotated.
• Stock products as needed.
• Provide prompt, friendly, and courteous service to guests.
• Resolve guest complaints to satisfaction and/or communicate guest issues to management.
• Maintain a clean, sanitized, and organized work area.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job-related operational tasks, job duties, review company documents, etc.
• Deliver beverages, including alcoholic options, to guests.
• Maintain knowledge of house drink selection and menu items and make recommendations to dining room guests.
• Maintain knowledge of food menu and selection to make recommendations to “Take Out” guests.
• Adhere to five core non-negotiable responsibilities:
  • Everyone is an Ambassador – treat the property like your own home, ensuring no one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
  • Everyone works in Safety – address safety concerns by correcting them or notifying the appropriate department or individual.
  • Everyone works in Security – report any security concerns to the appropriate department or individual.
  • Everyone works in EVS – pick up trash or notify the appropriate department if a mess needs more attention.
  • Everyone works in Guest Experience – assist guests with a smile and notify the appropriate department if more assistance is needed.
• Other duties as assigned.

Requirements

• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Ability to competently use a Point-of-Sale register.
• High school diploma or equivalent.
• At least 21 years of age.
• 1 year of experience in the field or equivalent.
• At least 1 year as a cashier or previous experience as a barista in a fast-paced luxury environment.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Proof of eligibility to work in the United States.
• Position required licenses:
  • Food handlers card
  • Alcohol awareness card
  • Non-Gaming Sheriff card

Preferred Qualifications

• Previous working experience in a large, luxury resort setting.

Physical Demands

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions.