Fountain Maintenance/Installation Specialist

About the role

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products-including aeration systems, fountains, and water treatments—to a nationwide network of end-users and Airmax dealers. Watch now to learn about The Pond Guy: Watch Now.

Responsibilities

• Complete service calls for customers regarding their pond/lake equipment and lead installations of complete systems
• Prepare and modify pond sites for equipment installation, including excavation, landscaping, and structural/electrical adjustments, utilizing heavy machinery when required
• Communicate effectively with clients regarding the status of their pond systems, required maintenance, issues encountered, resolve customer concerns regarding service calls and installations, selling solutions that align with their pond goals
• Electronically complete service notes, including work orders/inventory used at visit, and communicate repair trends to quality
• Perform vehicle, equipment, inventory, shop audits; verify checklists to ensure proper cleaning and storage procedures are being followed before and after routes and address concerns found
• Follow and enforce all safety procedures regarding products, install equipment, service equipment, electrical knowledge, and safety devices
• Maintain a high level of communication with service office staff to ensure customer satisfaction and daily routing effectiveness
• Plan, schedule and manage efficient daily routes for yourself and assigned crews
• Support a continuous learning environment by being cross-trained and executing on all service-related positions
• Track service activity and communicate operational trends and improvement opportunities to management
• Maintain professionalism while on-site and in the field representing The Pond Guy
• Maintain shop cleanliness and complete grounds maintenance/general building maintenance as required

Requirements

• 5 years of technical and mechanical maintenance background is required
• 5 years of electrical experience, 2-3 years working with high voltage is required
• 3-5 years of leading crews, projects, or field teams required
• Proficient computer knowledge is required
• Excellent verbal and written communication skills
• Must possess a valid Michigan driver’s license with a clean driving record; ability to drive a truck and trailer will be required after training
• 3-5 years of customer service and sales experience recommended
• Experience operating heavy machinery a plus
• Knowledge of basic pond management as well as fish and wildlife health behaviors is a plus

Qualifications

• Crosstrain on pond management by obtaining state certification as a chemical applicator

Skills

• Positive attitude
• Ability to learn quickly and retain a large amount of information
• Exceptional customer service

Benefits

• Blue Cross Blue Shield Healthcare
• Blue Cross Blue Shield Dental Insurance
• Blue Cross Blue Shield Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Employee referral program
• Additional Training Programs: Career Development and Department Shadows

Pay

This is a full-time hourly position with benefits.

Schedule

Full-time, year-round employment Monday-Friday schedule with seasonal overtime opportunities

Application

To apply, submit your resume. If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt. If selected for further review, you will be contacted for an interview.

Contact

The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check. Candidates must be authorized to work in the United States. This position is not eligible for visa sponsorship.