Founding Operations Manager

About the role

This role is for a founding operator to deploy and make Vocca's first US clients successful. The candidate will be responsible for configuring and bringing signed accounts into production, owning time-to-go-live and a high successful-deployment rate, supporting, success and account management on the first US practices, driving retention and satisfaction on early accounts, and building the US ops playbook.

Responsibilities

• Deploy and implement clients
• Configure and bring signed accounts into production (setup, integration, go-live)
• Own time-to-go-live and a high successful-deployment rate
• Own the post-sale (« everything but sales ») support, success and account management on the first US practices, so the Founding AE stays focused on hunting
• Drive retention and satisfaction on early accounts
• Build the US ops playbook
• Document onboarding, configurations and processes to make the function replicable and scalable
• Be the founding operator

Requirements

• Native or fully bilingual English with a genuine US customer-facing culture (US/Canadian/UK native, or European with 4+ years in the US)
• You're hands-on with product and AI: you've integrated AI into your daily work, played with Zapier/no-code, and gotten your hands into a product

Qualifications

• Engineering background not required, but strong product affinity is

Skills

• Founder mentality: resourceful, a doer, comfortable in the mess, and you structure things as you go
• Business sense: you understand a client's business and position yourself as a partner to improve their ROI
• Smart and a fast learner, from a strong track record (great companies and/or schools)

Benefits

• Compensation : approx. $100k base
• Founding team equity
• Comprehensive health coverage: medical, dental, and vision insurance
• Employer-sponsored plans: Vocca contributes to the base plan, with partial support for dependents
• Retirement savings: access to a 401(k) plan
• Flexible time off: unlimited PTO, including vacation, holidays, and sick days
• Professional expenses: work-related expenses reimbursed in line with Vocca’s company policy

Pay

• $100k base

Schedule

• New York office, city center