Founding Operations Associate

About the role

This is a true founding generalist role, described internally as bringing on another founder without the equity. The immediate focus is customer support: walking clients through the platform, setting up accounts via the admin portal, and onboarding new customers, all of which requires learning the product well. No coding is required.

Responsibilities

• Provide hands-on customer support and walk clients through the platform
• Set up and onboard new customer accounts via the admin portal
• Design and scale repeatable customer support systems
• Handle general operations, documentation, and cross-team coordination
• Bridge communication between engineering and the business side
• Contribute to early-stage outbound pipeline generation as needed

Requirements

• Well-spoken, strong communicator, comfortable in a people-facing role
• Smart, driven, and able to think at a systems level, not just execute one-off tasks
• Startup-minded, with a real understanding of early-stage company life
• Willing to roll up your sleeves and do the grunt work
• Comfortable working in admin portals and learning new systems (no coding or CS background required)
• Strong cultural fit: personable, collaborative, team-oriented