Founding Operations Associate

About the role

The Operations Manager will be responsible for scaling the customer onboarding and success operations, building the necessary operational infrastructure, and ensuring all commitments are met.

Responsibilities

• Coordinate onboarding for new university programs, including logistics, setup, access, and communication
• Track implementation timelines and flag delays before they become problems
• Maintain account health, document client interactions, and surface at-risk relationships early
• Serve as the internal point of contact for customer follow-through
• Own CRM hygiene and pipeline accuracy
• Track commitments made to prospects and customers and ensure timely follow-up
• Identify manual, repetitive processes and build systems that eliminate them
• Support the team across sales, customer success, and internal operations as needed

Requirements

• 0–2 years in operations, customer success, sales support, or a related role
• Exceptional organizational skills: you catch what others miss and nothing slips through
• Strong written communication: clear, warm, and direct across every channel
• Proficiency with productivity tools (Google Workspace, Slack, Notion, Linear, etc.)
• Comfortable with ambiguity and moving fast: you prioritize ruthlessly and adapt quickly
• Obsessive about follow-through: a commitment made is a commitment tracked to completion

Nice to have

• Experience with AI tools as a core part of how you work (ChatGPT, Claude, etc.)
• Knowledge of process automation (Zapier, Make, or similar)
• Interest in edtech, healthcare, or clinical education
• Direct experience in a high-growth startup environment

Pay

$80,000–$100,000 base salary

Schedule

In-person in NYC: you're in the room where decisions get made