Founding Head of Product & Operations - Abstract

Product Vision & Strategy

Own a cohesive long-term vision and translate it into a clear, focused near-term roadmap. Synthesize inputs from customers, the CEO, design partners, and market research into sharp strategic choices. Decide explicitly what we will not build, protecting focus and eliminating noise. Adapt quickly when complexity, new information, or constraints emerge.

The Operation Itself

Own the human-in-the-loop console and manage the operator experience: queues, escalations, review workflows, and the service levels behind every order. Build the operating rhythm of a company where agents do the volume and humans do the judgment, and where every human touch is a signal about what to automate next. Run the quality system: audit accuracy is our license to operate, and you own the gate. Build the expansion playbook that takes a new jurisdiction from zero to target automation, and make it cheaper every time we run it.

Metrics, Learning Loops & Prioritized Execution

Own the company's metrics, from orders per operator per month down to what an operator sees on shift. Use touch-by-reason data to drive the automation backlog: the operation generates its own roadmap, and you are the person who reads it. Work directly with engineers to understand constraints, unblock issues, challenge assumptions, and refine approaches. Apply first-principles prioritization: weigh impact vs complexity vs risk, and cut scope aggressively when needed.

Partnerships and Sales

Run design-partner relationships day to day: working sessions, benchmarking, the feedback loop into product, and conversion to long-term commercial contracts. Own the commercial motion end to end: build the pipeline of title agency partners, run the pitches, shape the proposals, and close. Own pricing and packaging: per-file economics, service bundles, and the commercial model that turns each point of automation into margin. Represent Abstract in the industry: associations, conferences, and the rooms where 20,000 independent agencies decide who to trust with their back office.

Company Building Beyond Product

Recruit across product, engineering, operations, design and GTM. Own investor materials, partner pitches, and the operating model. Proactively build team energy, a strong culture and communication channels. Model founder-level ownership: when something breaks, you own the solution. Deepen Abstract's AI-native operating model, so a ten-person company operates like a hundred-person one.