Founding Clinic Manager – Outpatient SUD Treatment

About the role

This role is built for someone who has managed the day-to-day of an outpatient behavioral health, mental health, or substance use disorder treatment clinic. You know what it means to run a clinic where clinical caseloads, harm reduction philosophy, and patient census directly shape daily operations, and you're fluent in the specific rhythms of behavioral health care delivery.

Responsibilities

• Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance
• Own the clinic's P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth
• Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals
• Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment
• Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery
• Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability
• Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care
• Ensure that patient care is holistic, compassionate, non-punitive, and in line with best practices for substance use treatment, including our commitment to low-barrier, harm-reduction care
• Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care
• Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic
• Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast's commitment to being a trusted extension of their care team — responsive, proactive, and solutions-oriented
• Collaborate with other Steadfast Clinic Managers and leaders to share insights, align strategies, and drive operational excellence across the organization

Qualifications

• Proven leadership experience managing outpatient clinic operations within a substance use disorder or behavioral health treatment setting
• Direct experience operating within a harm-reduction, non-punitive care model
• Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team
• Proficiency using data dashboards, behavioral-health EHR reporting tools, and Excel to track KPIs such as patient retention, access, and staff productivity
• Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality
• Solid understanding of patient care processes, regulatory requirements, and accreditation standards specific to SUD/behavioral health treatment settings
• Strong interpersonal and team-building skills, with an ability to develop, engage, and inspire diverse clinical and operational team members
• Able to manage crises with empathy, professionalism, and poise while supporting your team through challenges
• A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers
• A passionate advocate for Steadfast Health's mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care

Pay

$90,000 - $110,000 base salary with a 10% performance-based bonus program.

Schedule

Monday - Friday, 8:30a - 5:00p EST. This schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow.