Founding Account Manager

About the role

You are a proactive, relationship-driven operator ready to own a multi-million-dollar book of business end to end - this includes onboarding, activation, adoption, renewal, and expansion. Your mission is to be a premium partner from kickoff to renewal: drive measurable value quickly, protect the base with world-class retention, and expand Hadrius across each customer’s compliance stack.

Responsibilities

• Ramp on our ICP, value proposition, Hadrius platform, pricing/packaging, and roadmap.
• Learn onboarding/implementation flows, CRM hygiene standards, and communication playbooks.
• Shadow kickoffs, QBRs/EBRs, and renewal calls; document objections and success patterns.
• Begin owning a small set of accounts to establish relationships and success plans.
• Fully own onboarding and activation for assigned accounts.
• Hit fast time-to-first-value (target under one week) and secure testimonials for newly onboarded clients within 30 days of go-live.
• Create 90-day renewal/expansion plans for any relevant accounts; open and progress qualified expansion opportunities.
• Partner with Sales/FDE teams to remove blockers
• Own and protect a multi-million ARR book with best-in-class gross/net retention.
• Drive strong net revenue retention via cross-sell, seat/usage expansion, and disciplined price uplifts.
• Build and manage a rolling expansion pipeline with clear next steps, close plans, and reliable forecasting.
• Execute renewals end-to-end (strategy, proposal, commercial terms, redlines/procurement) with 90-day plans in place for 100% of renewals.
• Instrument account health (usage KPIs, risk flags 120+ days pre-renewal); lead saves on at-risk accounts.
• Codify and iterate playbooks for onboarding, expansion, renewals, and executive alignment.
• Customer advocate with commercial acumen: you balance long-term value with near-term outcomes.
• Project/program manager: you run complex onboardings and drive adoption to plan.
• Sales infrastructure fluent: renewals, price increases, multi-year structures, order forms, and approvals.
• Seller’s toolkit: discovery, multi-threading, cross-sell/upsell, negotiation, and objection handling.
• Cross-functional operator: you collaborate tightly with Sales, FDE/Implementation, and Engineering.
• Data-driven and disciplined: you use telemetry to prioritize, forecast accurately, and maintain pristine CRM hygiene.
• Clear communicator: crisp writing, strong executive presence, and meeting facilitation.

Requirements

• 2+ years in Account Management/Customer Success or other client-facing roles in B2B SaaS, owning revenue outcomes.
• Proven track record protecting large books and expanding accounts.
• Experience leading implementations and driving measurable time-to-value.
• Bonus: compliance/financial services/regtech background; early-stage startup experience.

Qualifications

• 3+ years of experience in operations.

Benefits

• 401k (100% match up to 6%)
• Housing stipend if you live in FiDi
• Healthcare, dental, vision, etc.