Founder-led Performance Marketing Agency - Director of Operations

Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered. WHO WE AREWe are a founder-led performance marketing agency that specializes in Facebook, YouTube, Instagram, TikTok, Google Search, and Google Display ads. The agency officially launched back in 2018. Since then, we've grown to over 50 clients and cumulatively spend over $40 million a year in ad spend for our clients.Our main focus is on the High-Ticket Funnel Industry. We've crafted a unique set of strategies that scale ads and outperform our competitors from both a media buying perspective and a creative building perspective. Since we've focused on funnel marketing, these strategies are fine-tuned to the needs and complications of our clients before we even meet them.We are a founder-led performance marketing agency with an in-house and remote team of 32 who enjoys crushing our competition with hyper-focused, data-driven marketing strategies. While we support each other as challenges arise, there is always room for a little friendly competition. Whether we're fighting to hit the best numbers for our clients, or showing each other up in a Friday night game of ping-pong, we are always working towards being the best we can.We are building the operating system of a modern agency, one where a single source of truth exists for every data type, automation carries the load that manual work used to, and success is a function of the system rather than any one person maintaining it. The Director of Operations owns the machine. The CEO owns the vision.Our Core Values are:We are Problem Solvers: If you spot a problem in our company or a client's company, provide a solution. There are millions of problems, and not as many problem solvers. Be the solution.Open Source Code: We share what's working with everyone.Empty The Bucket: If you just spent two hours cleaning your car, you put all of the cleaning materials away, but you notice you missed a spot, you go back, get everything back out, and finish the job.We're a 'TEAM' not a Family: Leaders here hire, develop, and cut smartly, so we have Superstars at every position. We only work with the best at their craft.Ownership Thinking: Extreme ownership in everything you do. Going out of your way to make sure your actions and the actions of your peers are in the best interest of the company.Being The Best: Mastering your domain so you're the best in the world at it.**If our culture and mission does not resonate with you, please do not bother applying. JOB DESCRIPTIONOur team is looking for a seasoned, multifaceted Director of Operations who has built and scaled an agency before and is not learning on the job. This is a critical leadership role for an operator who can walk into fragmented systems, an informal team culture, and a robust amount of data, and see that as the job rather than the obstacle.You will build the operating plan, financial controls, dashboards, team cadences, and people systems that let the business scale while freeing the CEO to focus on his zone of genius. Your first priority is to reduce the load that currently flows through the founder by building the structure that makes escalation to him the exception rather than the rule. You do this not by taking tasks from him, but by building the systems that make the operation run without him. The application code word is EMPOWER. The Director of Operations is a highly skilled strategic thinker who anticipates and solves problems in a self-directed way, and who empowers and builds a team around them to move fast while maintaining culture and quality.This role will lead the agency through a chapter of rapid growth and transition in close collaboration with the CEO. This is a remote position. Employment type is 1099 for the 90-day probationary period, with the option to pivot to W2 after. Given the critical nature of this role, we host a rigorous, 4-part application process. WHAT MAKES THIS ROLE UNIQUEAt the center of this role is the operating plan. You will own the revenue forecast, quarterly planning, and 90-day roadmap with clear owners and deadlines. You will make headcount versus investment decisions and actively manage OPEX as the business scales.The CEO owns vision and client growth. Your mandate is to build the financial and operational planning that turns that vision into an accountable plan, then run it consistently.Success means building a self-managing operation where the CEO can step away from daily operations, finance, and team management. Within your first 90 days, you will establish 30/60/90/180-day milestones, operating cadences, and decision frameworks.You will earn authority through structure, clear KPIs, and consistent results. RESPONSIBILITIES (TASKS ASSOCIATED WITH THE ROLE):Operating Plan & Financial OwnershipOwn revenue forecasting and quarterly planningTurn strategy into 90-day plans with owners, deadlines, and checkpointsMake headcount versus investment decisions while managing OPEX as revenue growsOwn the P&L, identify distortions, and provide clear financial visibilityTurn complex data into concise, actionable executive viewsSystems, Automation & Single Source of TruthCreate a single source of truth with minimal manual inputEvaluate the tech stack and prioritize automation opportunitiesDistinguish scalable automation from fragile solutionsDocument SOPs so critical knowledge never depends on individualsStrategic Leadership & Vision ExecutionPartner with the CEO to translate vision into daily accountabilityAlign departments around shared prioritiesProvide concise updates on operations and strategic initiativesTeam Leadership & DevelopmentLead a remote international team with clear accountabilityRecruit, manage, develop, and promote talent as the organization evolvesBuild leadership layers and develop execution-level talent into leadersHold leaders accountable and own difficult performance conversations REQUIREMENTS (EXPECTED PROFICIENCIES):Experience Requirements (Non-Negotiable)Personally scaled an agency to ~$10M annual revenue, ideally leading the $3M–$10M stagePersonally built operating plans, including revenue targets, quarterly priorities, projects, headcount, and OPEX decisionsPersonally owned the P&L rather than supporting someone else who owned itFully available, with no ownership, advisory, fractional-client, or operating obligations to another businessImplemented AI and automation into daily operations of a growth-stage companyLed remote international teams and built leadership layers from the ground upCore CompetenciesTurns complex KPIs and operations into actionable executive viewsDesigns scalable systems that reduce founder dependencyBuilds and manages meaningful KPIs across the businessLeads organizational change and new standards effectivelyManages to outcomes rather than hours or inputsCritical Soft Skills (Deal-Breakers)Earns authority through consistent execution and resultsChallenges the CEO with data and better solutions when neededConverts vision into goals, owners, deadlines, and accountabilityMakes sound decisions quickly with incomplete informationBuilds trust across multicultural remote teamsTechnical RequirementsExceptional attention to detail, time-management, and organizational skillsComfortable working 100% remotely and managing distributed, international teams across multiple time zonesSelf-starter who manages schedule, team, and deadlines without direct supervisionData-driven decision maker able to analyze data and make critical choices based on evidenceCandid and direct communicator with strong interpersonal, verbal, and written communication skills in EnglishAbility to maintain core collaboration hours between 9:30am and 6:00pm ESTMindset & Cultural FitYou are a builder, not a manager of the status quo. You are genuinely excited by a performance marketing agency scaling a remote international team with real financial ambitionYou hold yourself to the highest standards of performance and are resilient in the face of obstacles or failureYou thrive in fast-changing environments and are comfortable with ambiguity during periods of rapid transformationYou are not looking for a stable corporate operations role. You are looking for something to build BENEFITSCompensation: $170,000 to $190,000 commensurate with experience, plus a bonus structure tied to the growth of the organizationEmployment type: 1099 for the 90-day probationary period, with the option to pivot to W2 afterUnlimited PTOStandard US Holidays are observed for US-based team membersProfessional Development: This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching. HOW TO APPLYIf you are interested in this position, please submit an application at the following link.https://recruiterflow.com/db_5f712a22c33a3d8ff14e412f5e6ab747/jobs/61Our team will review your application and get back to you shortly. We look forward to hearing from you! DISCLAIMER:Spyglass Ops is an authorized representative of this hiring company. We are an Operations Hiring Agency, working on behalf of startup businesses to find and hire Operations Positions. All of our roles are full-time, salaried, leadership positions within growing business. We also filter the businesses we work with, to ensure they provide long-term positions, growth opportunities, and a strong working environment / culture. Our company qualifies and interviews candidates, then connects finalists with our clients for final interviews and job offers. Our highest priority is creating win-win matches for both our candidates and clients.