Foster Program Coordinator

About the role

The Foster Program Coordinator is responsible for maintaining the day-to-day operations of the foster program. As a Foster Program Coordinator, you will be responsible for coordinating the movement of animals in and out of foster homes, providing support to a network of over 800 foster parents, and help facilitate the adoption process for every animal in foster care.

Schedule

The working schedule for this position is Tuesday – Saturday, 9:30 AM – 6 PM with Sunday and Monday day off.

Who We Are

ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals. We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need.

Required Qualifications

• High School Diploma or GED required.
• Minimum of two-years work experience in a client-facing position.
• Strong computer literacy required.
• Able to excel in a fast-paced, often high-stress, ever-changing environment.
• Treat animals and people with respect and employ humane handling techniques whenever possible.
• Must be able to lift and move up to 50 lbs.

Preferred Qualifications

• Bachelor’s degree preferred.
• Prior experience with Microsoft Office Suite preferred.
• Prior experience with animals (dogs/cats/rabbits), either paid or volunteer, is strongly preferred but not required.
• Bi-lingual (Spanish) preferred but not required.
• Customer-driven and focused on providing a positive, upbeat experience for all clients.
• High attention to detail, strong work ethic, and the ability to thrive while working in a busy environment.
• Work well independently but also function seamlessly as a member of a team.

Essential Job Functions

• Provide support to foster volunteers to ensure all their needs are being met, including answering questions, providing support for behavioral issues, following up on medical concerns, and handling other issues that may arise.
• Coordinate transportation of foster animals to foster volunteers, between care centers, and to adoption events.
• Coordinate with Veterinary Services to ensure foster animals leave the care center with appropriate vaccines and treatment plans, schedule follow-up vet appointments, and assist with handling animals when appropriate.
• Assist in identifying appropriate foster animals for off-site adoption, outreach, and media opportunities.
• Coordinate logistics for foster animals attending events including scheduling behavior assessments, medical, and transport.
• Assist Foster Supervisor with management of foster volunteer database.
• Secure appropriate photographs of animals for foster and events.
• Recruit new foster volunteers through orientations, interviews, and training.
• Lead Open Foster Hours and identify appropriate foster animals to new fosters.
• Complete Fear Free certification within 30 days of hire.
• Complete other duties as assigned by supervisor.

Benefits

• Generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay.
• Open access Cigna medical, dental and vision insurance at a low premium.
• 401K and Pension.
• Life Insurance.
• On-the-job training for 2–4 weeks.
• Periodic all-staff trainings including safety, DEI, cross training, and other growth opportunities.
• Eligibility for Public Service Loan Forgiveness (PSLF) for employees with qualifying federal student loans.

Work Environment

At ACC it's all hands-on deck. We work together as a team, which means you may be asked to help with tasks that involve working outside in all sorts of weather. As a busy animal shelter in one of the biggest cities in the world it can get noisy inside. Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public. ACC houses hundreds of animals in its facilities at any given time and with that comes fur, odors and other airborne particles in abundance.