Foster Program Coordinator

ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals.

About the role

The Foster Program Coordinator is responsible for maintaining the day-to-day operations of the foster program. You will coordinate the movement of animals in and out of foster homes, provide support to a network of over 800 foster parents, and help facilitate the adoption process for every animal in foster care.

Schedule

• Tuesday - Saturday, 9:30 AM - 6:00 PM
• Sunday and Monday off

Responsibilities

• Provide support to foster volunteers to ensure all their needs are being met, including answering questions, addressing behavioral issues, following up with medical concerns, and handling other issues that may arise.
• Coordinate transportation of foster animals to foster volunteers, between care centers, and to adoption events.
• Coordinate with Veterinary Services to ensure foster animals leave the care center with appropriate vaccines and treatment plans, schedule follow-up vet appointments, and assist with handling animals when appropriate.
• Assist in identifying appropriate foster animals for off-site adoption, outreach, and media opportunities.
• Coordinate logistics for foster animals attending events including scheduling behavior assessments, medical, and transport.
• Assist Foster Supervisor with management of foster volunteer database.
• Secure appropriate photographs of animals for foster and events.
• Recruit new foster volunteers through orientations, interviews, and training.
• Lead Open Foster Hours, identify appropriate foster animals to new fosters.
• Obtain Fear Free certification within 30 days of hire.
• Complete other duties as assigned by supervisor.

Requirements

• High School Diploma or GED required.
• Minimum of two years work experience in a client-facing position.
• Strong computer literacy.
• Able to excel in a fast-paced, often high-stress, ever-changing environment.
• Treat animals and people with respect and employ humane handling techniques whenever possible.
• Must be able to lift and move up to 50 lbs.

Qualifications

• Bachelor’s degree preferred.
• Prior experience with Microsoft Office Suite preferred.
• Prior experience with animals (dogs/cats/rabbits), either paid or volunteer, is strongly preferred but not required.
• Bi-lingual (Spanish) preferred but not required.
• Customer-driven and focused on providing a positive, upbeat experience for all clients.
• High attention to detail, strong work ethic, and the ability to thrive while working in a busy environment.
• Work well independently but also function seamlessly as a member of a team.

Work Environment

• Team-oriented, hands-on environment where employees may assist with tasks involving outdoor work in all weather conditions.
• Busy animal shelter in a major city; can be noisy and stressful with exposure to animals and members of the public.
• Facilities house hundreds of animals, resulting in fur, odors, and airborne particles.
• Involvement in low-cost services, including compassionate end-of-life care for pets.
• Initial training will take place at the Manhattan Centers; employees will report there until the Bronx location is fully operational.

Benefits

• Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days, and sick pay.
• Comprehensive health benefits: open-access Cigna medical, dental, and vision insurance at a low premium.
• Retirement plans: 401K and Pension.
• Life Insurance.
• On-the-job training for 2-4 weeks, plus periodic all-staff trainings covering safety, DEI, cross-training, and growth opportunities.
• Eligibility for Public Service Loan Forgiveness (PSLF) program, allowing loan forgiveness, cancellation, or consolidation for employees of nonprofits and government agencies.

This is a non-union position and is eligible for overtime.