Forward Logistics Coordinator

At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

About the role

The Forward Logistics Coordinator is responsible for providing logistical support to internal and external partners. Duties include coordinating the delivery to and return of material from engineers across North America, maintaining parts and equipment records, updating databases, data entry, and weekly reporting. This role is based in Rocklin, California.

Responsibilities

• Communicates professionally and effectively by phone and email with SMA engineers and customers on spare parts needs, deliveries, and return of material.
• Tracks shipments in transit, provides proactive updates, and responds quickly to delays or exceptions.
• Works cross-functionally with purchasing and transportation, third-party logistics partners, the regional competency center, and field service staff.
• Coordinates with warehouse teams to ensure orders are picked, packed, staged, and ready for shipment on time.
• Archives and maintains the field service database, including customer data, service reports, and photographs.
• Handles shipment discrepancies, damages, lost freight, and delivery problems, coordinating with carriers and customers to resolve them.
• Prepares data for weekly reports, including tracking inverter repairs and inventory consumption.
• Assists with cycle counting and annual inventory processes.
• Other duties as may be required or assigned.

Requirements

• A high school diploma or equivalent education is required. An associate degree is preferred.
• At least 3 years of experience in an administrative or support role.
• Current residence within commuting distance of our Rocklin, California headquarters, with the ability to work onsite on Tuesdays and Thursdays.
• Prior experience in a supply chain, logistics, or warehouse environment is strongly preferred.
• Applicants must be authorized to work in the United States on a full-time basis. SMA America does not offer employment visa sponsorship of any kind.

Skills

• Knowledge of supply chain functions, including procurement, warehousing, and transportation.
• Proficiency in the English language, both written and verbal.
• Proficiency with Microsoft Office, including Word and Excel.
• Attention to detail and an elevated level of accuracy.
• Excellent interpersonal communication skills.
• Ability to analyze and solve problems effectively.
• Dependable attendance and consistent follow-through.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, and see, and to use hands and fingers to operate a computer and telephone. The employee is occasionally required to reach above the shoulder, stoop, bend, squat, and kneel, and may lift up to 25 pounds. The work environment is a combination of a corporate office and a warehouse setting. The noise level in the work environment is usually moderate.

Pay

$25.00 to $29.50 per hour, dependent on experience and qualifications.

Schedule

Hybrid, onsite at our Rocklin, CA headquarters on Tuesdays and Thursdays. Standard schedule is 8:00 AM to 4:30 PM Pacific.

Benefits

• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Inclusive, collaborative, and innovative work environment.