Forward Deployed Software Engineer (Founding team)

About the role

We are seeking a highly motivated and technically skilled individual to join our dynamic team. This role will involve working closely with customers to onboard and configure Aglide, triaging bugs, and translating customer feedback into actionable improvements for the platform.

Responsibilities

• Customer onboarding and configuration: Working directly with customers to configure Aglide for their applications - understanding their workflows, setting up automations, and making sure they get to value fast.
• Bug triage and diagnosis: Sitting closest to where things break. You'll be the first line of investigation when customers hit issues, combining sharp debugging instincts with a deep understanding of how the platform works end-to-end.
• Feedback loop to the team: Translating what you see in the field - friction, bugs, missing features, workarounds - into clear, actionable signal for the rest of the team.
• Platform improvements: Picking up engineering projects where you can make a real difference for a customer - shipping fixes or features, sometimes within hours of identifying the need.

Requirements

• 1+ years software experience: You've built or maintained production software and are comfortable reading, debugging, and making changes to a live codebase.
• Excellent debugging and empathy in equal measure: You can dig into a browser automation issue and explain what happened to a non-technical customer.
• Strong customer instincts: You listen carefully, ask the right questions, and spot the real problem behind what someone is describing.
• Bias for action: You don't wait for an approval. You identify something, fix it if you can, and escalate clearly if you can't.

Qualifications

• Experience with our stack: TypeScript, Postgres, Electron (macOS/Windows/Linux), and browser extensions.
• Web automation knowledge: Hands-on experience with Puppeteer or Selenium (in production or as side projects).
• Security experience: Building secure systems; comfort with zero-trust concepts and end-to-end encryption.
• Identity/SSO exposure: Familiarity with products like Okta, 1Password, Entra ID, JAMF, or similar tools used by IT and security teams.
• Solutions engineering or technical account management background: Experience in a forward-deployed or customer-facing technical role.

Skills

• Experience with our stack: TypeScript, Postgres, Electron (macOS/Windows/Linux), and browser extensions.
• Web automation knowledge: Hands-on experience with Puppeteer or Selenium (in production or as side projects).
• Security experience: Building secure systems; comfort with zero-trust concepts and end-to-end encryption.
• Identity/SSO exposure: Familiarity with products like Okta, 1Password, Entra ID, JAMF, or similar tools used by IT and security teams.
• Solutions engineering or technical account management background: Experience in a forward-deployed or customer-facing technical role.

Benefits

• Competitive salary and generous equity: We want you to have a meaningful share of the billion-dollar company we are building.
• Central Office: Work in our London Shoreditch office, or SF office.
• Private medical and dental insurance.
• Socials & Offsites: Frequent dinners and events, and an annual international offsite.
• Annual learning and development budget.
• Unlimited PTO: We’ll make sure you take enough time off to sustain the intensity and commitment the role demands.
• Relocation or Travel: We have offices in SF and London, and are keen for the team to travel between offices, or even relocate.

Our Commitment to Inclusion

We are committed to creating an inclusive environment and actively work to provide equal opportunities for all. Aglide is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender, national origin, sexual orientation, or gender identity.