Forward Deployed Software Engineer

Responsibilities

• Participate in end-to-end delivery of enterprise customer solutions, supporting engagements from requirements and discovery through deployment and adoption.
• Serve as a technical advisor by translating customer business needs and ambiguous challenges into clear, incremental, and deployable solution requirements.
• Own the project execution lifecycle for customer engagements, including requirements gathering, milestone definition, task breakdown, dependency tracking, and delivery coordination.
• Support the technical lifecycle of customer implementations, including solution design, configuration, integration, deployment, and post-deployment stabilization.
• Engage directly with customers during implementation phases—including onsite participation—to support successful delivery, adoption, and operational readiness.
• Design and support secure, scalable, and reliable software solutions appropriate for enterprise environments.
• Collaborate closely with Sales, Customer Success, Engineering, and Product teams to ensure aligned execution and predictable delivery outcomes.
• Absorb and resolve technical or delivery issues in coordination with internal stakeholders.
• Advocate for customers by capturing implementation insights, product feedback, and feature requests and relaying actionable input to Product and Engineering teams.
• Maintain delivery standards related to solution quality, documentation, deployment readiness, and adherence to enterprise security and compliance practices.

Requirements

• 3+ years in a software, solutions, or customer-facing technical role.
• Working knowledge of project management practices, including requirements definition, milestone planning, and delivery coordination.
• Proficiency with APIs, cloud platforms, and modern SaaS architectures.
• Hands-on development of frontend components using React and TypeScript, integrated with backend services.
• Capability designing and implementing secure backend APIs using Python (e.g., Flask, Pydantic, Pyright, or similar frameworks).
• Familiarity with LLMs, GenAI workflows, agent frameworks, or MCP concepts preferred.
• Strong customer-facing communication skills, comfort working in structured delivery environments, and willingness to travel 40–50%.

Qualifications

• Demonstrated success delivering complex enterprise software solutions in customer-facing, client-embedded environments.
• Prior experience in Solutions Engineering, Forward Deployed Engineering, Professional Services, or Enterprise Delivery roles with direct ownership of outcomes.