Forward Deployed Site Reliability Engineer

About The Company

Twenty Technologies is an innovative company founded in 2024, dedicated to making the United States and its allies secure in cyberspace. We industrialize offensive cyber operations to deter adversaries and ensure the free world remains secure.

Role Summary

You'll be responsible for ensuring the reliability and performance of Twenty's mission-critical platform running in a restricted, air-gapped AWS environment. This role requires a blend of deep technical expertise and customer-facing engineering skills.

Who You Are

• Owns reliability outcomes, not just uptime dashboards
• Comfortable writing runbooks and handling production incidents
• Operates well in ambiguous situations and escalates appropriately
• Buys into toil and automates repetitive tasks
• Communicates clearly and precisely
• Takes responsibility for the feedback loop in a restricted environment

What You'll Do

• Define, track, and report on Service Level Indicators (SLIs) and Service Level Objectives (SLOs)
• Use error budgets to drive reliability conversations with the engineering team
• Identify and eliminate toil by building automation for operational tasks
• Conduct post-incident reviews, own root cause analysis, and drive durable fixes
• Own the observability posture for the on-site deployment
• Lead incident response on-site, triaging, containing, coordinating, and communicating
• Serve as the on-call anchor for the customer environment
• Work with the customer deployment team to stand up and update the platform
• Manage containerized services and apply Terraform-based infrastructure changes
• Provide technical guidance and support to customer stakeholders

Must Have

• 5+ years of professional experience in site reliability engineering, production operations, or a closely related infrastructure role
• Proven experience defining and tracking SLIs, SLOs, and error budgets
• Hands-on experience with Docker, Docker Compose, and AWS
• Linux/Unix systems administration skills, especially in constrained environments
• Experience with Terraform for infrastructure provisioning and configuration
• Experience with the LGTM observability stack or equivalent tools
• Strong incident response experience, including leading responses, writing post-mortems, and shipping fixes
• Scripting proficiency in Python or Bash, with familiarity in Go
• Experience with PagerDuty or similar on-call tooling
• Experience in or supporting government or defense environments, including air-gapped or enclave deployments

Nice To Have

• Experience with NATS or similar pub/sub messaging systems
• Cyber operations, intelligence systems, or signals environments background
• AWS certifications (Solutions Architect, SysOps, DevOps Engineer)
• Security clearance and experience working in government or defense environments

Benefits

• Health insurance
• Life and AD&D coverage
• Disability coverage
• Paid parental leave
• Vacation and PTO
• Retirement plans
• Commuter benefits