Forward-Deployed Product Manager - FDPM (US Remote)

About the role

We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team.

Responsibilities

• Gather and Clarify Requirements
• Work directly with clients to understand business needs and pain points
• Translate those needs into clear, prioritized requirements for engineers
• Own the Client Relationship
• Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery
• Proactively manage expectations, timelines, and feedback loops
• Support Internal Teams
• Provide context and clarity to engineers to help ensure smooth delivery
• Ensure alignment between what was requested, what’s being built, and what’s being shipped
• Build Repeatable Patterns
• Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments
• Help improve internal handoff flows, requirement intake, and communication patterns
• Shape the Product Roadmap
• Distil recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision

Requirements

2+ years in a Software Company
Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments.
5+ years in product management, solutions, customer success, or consulting roles with strong client interaction
Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes
Exceptional communication skills — you can make complex things sound simple and actionable
Organized, structured thinker who can reduce ambiguity
Technically fluent enough to collaborate with engineers and ask the right questions

Qualifications

Based in or willing to be frequently present in Los Angeles. ~20% travel

Skills

Nice to Have: Experience with ERP, internal tools, or operational SaaS products
Familiarity with APIs, data workflows, or developer platforms
Consulting or customer onboarding background
Comfortable supporting multiple stakeholders and balancing competing priorities

Pay

Salary: $130,000 – $170,000 + Bonus

Benefits

Health, dental, vision, flexible PTO, and more