Forward Deployed Product Manager, Agents

The role

Own AI agent outcomes for strategic accounts end-to-end - automation rates, resolution rates, time-to-value
Deploy agents, identify what's blocking progress, then build the platform fix so the next account benefits
Directly with enterprise CX leaders to design AI transformation roadmaps - and execute them
Turn deployment insights into platform capabilities. What you learn in the field shapes what we build next
Build and improve agent capabilities that work across platforms - support, shopping, reviews, voice, social
Design evaluation systems: QA suites, automated testing, performance monitoring
Run full launch cycles from internal testing to GA, including customer enablement
Demo your own products and co-sell alongside sales - you'll be known by name in our customer communities

Who You Are

• 5+ years in PM, solutions engineering, forward deployment, or technical account ownership
• AI-native mindset - you live in Claude, Cursor, and build your own workflows before anyone asks
• Can scope webhooks, OAuth flows, and complex integrations without needing an engineer to translate
• Knows what great CX looks like from the inside
• Can diagnose whether a deployment problem is technical, operational, or stakeholder-driven, and prioritize accordingly
• Comfortable advising CX leaders on organisational design, process optimisation, and transformation strategy

Why Siena?

• Real ownership - you will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox
• Work that ships and matters - what you build reaches real consumer brands fast
• A category we are creating
• A team that respects your judgment - globally distributed, async-first, low bureaucracy
• Hire adults and treat you like one
• Great salary plus equity or stock grants - own a piece of what you build
• Learning budget - if you are growing, so are we
• AI-fluency by default - few places will push your work with production AI further or faster

Our values

• Curious, customer-obsessed, and take ownership without being asked
• Fix problems first and explain later
• Treat feedback both giving and receiving it, because they care more about getting things right than being polite
• Maintain high standards while moving at startup speed, and build real relationships with teammates because they know that's how great work gets done
• Adapt and keep pushing forward when things get tough

Our approach to AI

• Treat AI like a natural extension of themselves
• Built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code
• Know which AI works best for what problem
• Get premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools
• Share knowledge through demo days, Slack threads, and learning from each other's AI workflows