Forward Deployed Engineer

Responsibilities

• Provision new hardware by installing and configuring Linux, deploying our software stack, and validating device health before bringing units into production.
• Run diagnostic scripts, collect and interpret system logs, and execute command-line workflows to identify root causes of device or network issues.
• Configure and troubleshoot local networking (IP, DHCP, DNS, VLANs, Wi-Fi/Ethernet) to ensure reliable device connectivity to our backend.
• Serve as the customer’s primary technical point of contact onsite, coordinating closely with HQ engineering and support to resolve issues and feed field learnings back into the product.

Qualifications

• Hands-on hardware and software troubleshooting experience, ideally with microcomputers, embedded devices, cameras, or similar single-board computers.
• Comfort with Linux system administration: installing distributions, package management, systemd services, file permissions, and basic shell navigation.
• Working knowledge of Bash (and ideally Python) for reading and running simple diagnostic scripts and automating routine tasks.
• Solid networking fundamentals: TCP/IP, subnets, DNS, DHCP, basic firewall rules, and fluency with tools like ping, traceroute, tcpdump, and ssh.
• Strong customer-facing communication skills and the self-direction to operate independently onsite while staying tightly coordinated with a remote HQ team.
• Prior experience in a field service, forward deployed, or solutions engineering role is a plus.
• Familiarity with DevOps and software infrastructure tools such as Docker, Ansible, Portainer, etc. is a plus.
• Familiarity with computer vision systems, IP cameras, or industrial IoT deployments is a plus.
• Experience with Git, basic scripting in Python, or remote device management tools is a plus.