Forward Deployed Engineer

About the role

This role is for a Forward Deployed Engineer at Kastle. You will be responsible for building, configuring, and launching AI agents on Kastle's platform to handle real borrower workflows. You will also write production-grade backend and full-stack code, scope ambiguous customer asks, prototype quickly, and iterate into stable deployments. You will own reliability, performance, and security across customer environments, act as the technical face of Kastle in key accounts, and feed customer learnings back into the core product.

Responsibilities

• Build, configure, and launch AI agents on Kastle’s platform to handle real borrower workflows
• Write production-grade backend and full-stack code (Python, Java, TypeScript) to integrate with loan servicing systems, data sources, and telephony platforms
• Scope ambiguous customer asks, prototype quickly, and iterate into stable deployments
• Own reliability, performance, and security across customer environments
• Act as the technical face of Kastle in key accounts, building trust through speed, empathy, and impact
• Feed customer learnings back into the core product, influencing roadmap and reusable tooling

Requirements

• 2–5 years of software engineering experience, with real ownership of features or deployments
• Strong coder with proficiency in Python, Java, or similar; comfortable building APIs and backend systems
• Bias toward outcomes: you care more about unblocking customers and delivering value than perfect abstractions
• Comfortable with ambiguity: able to decompose fuzzy asks, prioritize independently, and ship without a spec
• Customer-centric: confident working directly with business leaders as well as engineers
• Willing to relocate to SF and work 5 days a week in-office
• 30% travel

Qualifications

• Experience building or deploying AI/ML-powered applications
• Experience in highly regulated industries (finance, healthcare, etc.)
• Familiarity with enterprise security, networking, or infrastructure
• Previous customer-facing engineering role (forward deployed, solutions engineer, etc.)
• Full account ownership—from implementation to expansion

Skills

• Strong coding skills in Python, Java, or similar
• Experience with backend development and integration
• Ability to scope and prototype ambiguous customer asks
• Experience with AI/ML-powered applications
• Experience in highly regulated industries
• Familiarity with enterprise security, networking, or infrastructure
• Experience in customer-facing roles

Benefits

• Competitive salary
• Equity
• Relocation support

Pay

$140K - $200K

Schedule

Full-time