Forward Deployed Engineer

About the role

We’re looking for a Forward Deployed Engineer to work directly with mdhub’s most important customers, deploying, configuring, and scaling the first AI-native operating system for behavioral health clinics.

Responsibilities

• Build and deploy mdhub's AI workers (Emma, Sarah, Eric) in customer environments - tuning model behavior, building custom prompt pipelines, and engineering the data flows that connect AI outputs to downstream systems like EHRs and claims engines.
• Build and maintain integrations between mdhub's platform and customer systems - EHRs, billing clearinghouses, scheduling APIs, and internal data pipelines - writing production code that handles real clinical data reliably.
• Write internal tooling, scripts, and automation that accelerate deployments - CLI tools, migration scripts, data validation pipelines, and monitoring dashboards that the team reuses across accounts.
• Debug complex production issues across the full stack - tracing failures across AI inference, API layers, third-party integrations, and customer infrastructure under real-time clinical pressure.
• Design and implement data migration pipelines that move clinics off legacy systems onto mdhub - transforming, validating, and loading patient records, billing histories, and clinical data at scale.
• Instrument deployments with logging, alerting, and observability so the team knows exactly how AI workers are performing in each clinical environment - surfacing accuracy, latency, and adoption metrics.

Requirements

• You’re a strong engineer who thrives in the field you’re as comfortable in a standup with clinicians as you are debugging a production issue.
• You have experience with integrations, APIs, and working across complex software environments - healthcare, EHR, or clinical workflow experience is a strong plus.
• You’re excited about AI - you want to deploy AI workers into real clinical environments and see them transform how clinics operate.
• You’re a builder who ships fast - you write clean, pragmatic code and don’t let perfect get in the way of done.
• You operate like a founder - ownership, no excuses, full accountability.
• You’re an exceptional communicator - you can explain technical concepts to non-technical stakeholders and earn trust quickly.
• You thrive in ambiguity - you create structure and clarity in novel situations without waiting for instructions.
• You’re relentlessly resourceful - you solve problems independently and figure things out on the fly.

Qualifications

• Background in healthcare or behavioral health.
• Exposure to working with large clinics.