Forward Deployed Engineer ($100k–$150k + Equity) at Doctours

Job Description

• Act as the human fallback for patient conversations when AI systems fail, providing empathetic support for people undergoing significant medical procedures.
• Diagnose the root cause of system failures and implement permanent fixes using code, workflow edits, or prompt engineering.
• Build out the initial automation infrastructure for the clinic-side of the business to streamline global operations as Doctours expands into oncology and orthopedics.

Why this role is remarkable

• You will work directly with the CEO (ex-Meta) in a high-ownership environment where you split your time between solving patient problems and building the technical systems to prevent them.
• This role is designed to eliminate its own repetitive tasks; as the company grows, you spend less time reacting and more time building foundational automation for new medical verticals.
• You are joining a mission-driven startup tackling the $100M+ medical debt crisis, with the opportunity to own the patient and clinic experience end-to-end from day one.

The ideal candidate

• You have 1–3 years of experience in high-stakes environments like healthcare or customer success and can stay calm when patients are nervous or overwhelmed.
• You possess a builder’s mindset and are comfortable using AI coding tools and system-thinking to automate tasks rather than managing them manually.
• You are an empathetic communicator who understands that medical travel is a significant life event, ensuring patients feel cared for rather than just processed.

About the role

As a Forward Deployed Engineer at Doctours, you will bridge the gap between human care and automated systems. Your role involves handling complex patient needs that AI cannot yet solve, then writing code and designing workflows to automate these solutions. This is a unique hybrid of customer experience and engineering aimed at scaling care through technology.

Responsibilities

Act as the human fallback for patient conversations when AI systems fail, providing empathetic support for people undergoing significant medical procedures.

Diagnose the root cause of system failures and implement permanent fixes using code, workflow edits, or prompt engineering.

Build out the initial automation infrastructure for the clinic-side of the business to streamline global operations as Doctours expands into oncology and orthopedics.

Requirements

You have 1–3 years of experience in high-stakes environments like healthcare or customer success and can stay calm when patients are nervous or overwhelmed.

You possess a builder’s mindset and are comfortable using AI coding tools and system-thinking to automate tasks rather than managing them manually.

You are an empathetic communicator who understands that medical travel is a significant life event, ensuring patients feel cared for rather than just processed.

Qualifications

Commensurate with experience.

Skills

Highly proficient in AI coding tools and system-thinking.

Benefits

Not specified.

Schedule

Not specified.

Pay

$100k–$150k + Equity

Company Description

Doctours is a medical tourism platform founded by an ex-Meta engineer, connecting Americans with vetted healthcare providers worldwide. Currently a lean five-person team, they are using AI to remove cost and location barriers for medical procedures like hair transplants and fertility, ensuring anyone can access the best global care without debt.

Who are Jack & Jill?

Jack is an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then he helps you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

Jill is the AI Recruiter working for the company. She recruits from Jack's network, making an introduction when she spots an excellent candidate.

If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives. We never post fake jobs. This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.