Forward Deployed Consultant / Engagement Strategist - Agentforce for Supply Chain

About the role

The Forward Deployed Engineer plays a crucial role at Agentforce, a key component of Salesforce's mission to drive innovation and improve customer experiences through AI-driven solutions.

Responsibilities

• Roadmap & Solution Ownership
• Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs
• Own the feature lifecycle for specific components from discovery through launch and iteration
• Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows
• Blueprint Design & Execution
• Partner with customer-facing team leaders to map and analyze customer requirements for new solutions
• Build solution blueprints and workflow automations using current platform features
• Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions
• Validate, test, and iterate blueprints for accuracy, consistency, and performance
• Technical Specification & Delivery
• Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria
• Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
• Document solution architecture, demonstrations, and implementation guidelines
• Customer & Market Research
• Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities
• Act as the voice of the customer within the development process
• Cross-Functional Collaboration
• Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences
• Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability
• Support rollout and enablement of blueprint solutions across teams and customers

Requirements

• 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
• Proven experience translating business requirements into structured automated workflows or solutions
• Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
• Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences
• Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success
• Rigor and consistency in managing product backlogs and executing delivery

Preferred Qualifications

• Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology
• Experience with prompt design or agent-based automation solutions
• Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)
• Experience with network effects and cold start strategies
• Familiarity with feature prioritization and product feedback processes
• Leverage of Lean, Six Sigma, or related process improvement certifications

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Pay

$123,100 - $227,000 annually

Schedule

Full-time