Forward Deployed Consultant / Engagement Strategist - Agentforce for Supply Chain

Salesforce · Seattle, WA · 1 wk ago

HybridBusiness Development$123k–$227k/yrFull-time

About the role

The Forward Deployed Engineer at Agentforce is responsible for designing, implementing, and optimizing automated business process solutions using the Agentforce platform. This role involves partnering with customer-facing teams, AI agents, and engineering to transform manual workflows into automated solutions.

Responsibilities

Roadmap & Solution Ownership
Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs
Own the feature lifecycle for specific components from discovery through launch and iteration
Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows
Blueprint Design & Execution
Partner with customer-facing team leaders to map and analyze customer requirements for new solutions
Build solution blueprints and workflow automations using current platform features
Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions
Validate, test, and iterate blueprints for accuracy, consistency, and performance
Technical Specification & Delivery
Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria
Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
Document solution architecture, demonstrations, and implementation guidelines
Customer & Market Research
Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities
Act as the voice of the customer within the development process
Cross-Functional Collaboration
Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences
Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability
Support rollout and enablement of blueprint solutions across teams and customers

Requirements

8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
Proven experience translating business requirements into structured automated workflows or solutions
Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences
Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success
Rigor and consistency in managing product backlogs and executing delivery

Preferred Qualifications

Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology
Experience with prompt design or agent-based automation solutions
Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)
Experience with network effects and cold start strategies
Familiarity with feature prioritization and product feedback processes
Leverage in Lean, Six Sigma, or related process improvement certification
A related technical degree

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For more details, visit this link.