Forklift Breakdown Technician

About the role

Troubleshoots material handling equipment, performs breakdown repairs, scheduled repairs, and scheduled maintenance based on customer needs and requirements with the direction of the Service Coordinator. Dedicated to customer satisfaction, responding in a timely, polite, and professional manner.

Responsibilities

• Promote an atmosphere of good will and accountability between the company and the customer.
• Act in a professional manner and provide a superior level of customer service.
• Maintain a clean, hazard-free, and safe work area including your company vehicle (if assigned) and customer facilities.
• Adhere to all OSHA, company, and customer safety procedures.
• Maintain positive customer relations through professional interactions.
• Follow all company operating and process procedures.
• Attend formal training as scheduled and directed by your supervisor.
• Expertly analyze and diagnose customer equipment problems and breakdowns.
• Recommend the correct service and repair actions to resolve equipment performance problems.
• Make appropriate equipment repairs in accordance with manufacturer guidelines.
• Efficiently perform scheduled equipment maintenance per customer contract.
• Accurately and neatly document each service call, providing the necessary paperwork.
• Ensure timely reporting and paper flow as required by the company.
• Maintain serviceability and accountability of all company equipment.
• Maintain the company service van in a clean, orderly, and hazard-free manner.
• Operate company vehicles safely and follow all traffic laws; any traffic violations or citations are the employee’s responsibility.
• Secure and maintain service and parts inventory in the company vehicle.
• Provide well-maintained personal tools required to effectively perform equipment service duties.
• Cooperatively perform additional duties when assigned by management.
• Communicate with the dispatcher to maintain efficient and productive activity.
• Become familiar with company-posted SDS sheets and utilize as needed.
• Report immediately any customer complaints and assist in resolving issues to ensure customer satisfaction.
• Report unusual or extraordinary circumstances regarding customer usage of equipment, employee behavior, or activities directly to the Service Manager.
• Maintain the required uniform and ensure a professional appearance and attitude at all times.

Requirements

• High school diploma or equivalent with one to three years of mechanical, electrical, and hydraulic experience.
• Effectively communicate with customers, co-workers, and management.
• Safely operate hand tools, power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
• Ability to understand necessary service and training manuals and schematics.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to perform strenuous and heavy work, exerting force up to 100 pounds on occasion and frequently handling loads up to 50 pounds.
• Physical stamina to perform continuously with full body motion for climbing, reaching, pulling, walking, and lifting.
• Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently required to walk, climb or balance, sit, stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Work is performed in a maintenance environment with potential equipment movement hazards as well as exposure to chemicals and solvents that require knowledge of proper safety procedures.
• Work is performed at customer locations, including manufacturing, warehouses, cold storage facilities, and other “difficult” or outdoor environments.
• Occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock.
• The noise level in the work environment is usually moderate.