Forensics Operations Specialist

About the Role

The Forensics Operations Specialist is a key client liaison responsible for ensuring effective execution and completion of each case related to collection and forensic services. They bridge the communication and coordination gap between the sales, project management, and client success departments on behalf of the forensics department.

Responsibilities

• Serves as the primary point of contact to manage the client experience with the forensics lab.
• Schedules and hosts scoping calls with external clients to understand the case background, objectives, and deadlines.
• Collaborates with the Forensics Operations Manager or Forensics Director for scoping calls that require higher levels of consultation.
• Works closely with Sales, Project Managers, Media Management, Forensic Examiners, and other DISCO team members.
• Performs tracking and documentation quality control checks for forensic tickets.
• Provides timely status updates for all forensics projects.
• Collects client feedback to enhance the client experience.
• Acts as backup to the Forensics Operations Manager.

Requirements

• 3+ years of forensic or eDiscovery experience at a law firm, in-house legal department, or service provider.
• Excellent written and verbal communication skills with a focus on detail, organization, and responsiveness.
• Knowledge of basic industry-standard forensic collection workflows.
• Familiarity with data collection and processing software, such as DISCO, LAW, Cellebrite, Relativity Processing, Nuix, X1, EnCase, FTK, FEX, or others.
• Ability to manage multiple fast-paced projects simultaneously.
• Strong problem-solving and analytical thinking skills.
• Candidates must be legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications

• Experience working at a consulting firm.
• Experience providing consultative solutions in eDiscovery or forensics.
• Experience working for a litigation support group at a law firm/corporation or working closely with lit support groups.

Benefits

• Open, inclusive, and fun environment.
• Benefits, including medical, dental, and vision insurance, as well as 401(k).
• Competitive salary plus RSUs.
• Flexible PTO.
• Opportunity to be part of a company that is revolutionizing the legal industry.
• Growth opportunities throughout the company.

About the Company

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review, and case management for enterprises, law firms, legal services providers, and governments. Our scalable, integrated solution enables legal departments to easily collect, process, and review enterprise data that is relevant or potentially relevant to legal matters. At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.