Operations Specialist

What You'll Do

• Operational Support:
  • Provide clerical and administrative support to Operations and Department Managers.
  • Cook up daily operational activities and maintain accurate reporting.
  • Assist with troubleshooting and resolving safety, service, and operational issues.
  • Maintain and distribute operational information on a scheduled basis.
  • Communicate with drivers, supervisors, dispatch, and management regarding operational needs.
  • Support performance metric collection, analysis, and reporting.
  • Identify process improvement opportunities and recommend solutions.
  • Coordinate with other Waste Connections locations and departments to support operational objectives.
• Routing & Logistics Responsibilities:
  • Evaluate and recommend improvements to routing processes and efficiencies.
  • Review and manage missed pickups, carryovers, and issue logs.
  • Audit routes using TRUX and third-party mapping platforms.
  • Sequence and resequence routes for maximum efficiency.
  • Balance route workloads and service days.
  • Reduce dependence on temporary, holding, helper, and swap routes.
  • Coordinate intraday movement of work between routes.
  • Ensure route closures accurately capture operational KPIs including: Stops, Lifts, Yards, Miles, Fuel Usage, Disposal Loads, Driver & Helper Hours.
  • Collect and maintain routing data, customer information, and geocoding records.
  • Work with parcel data, service locations, and USPS address validation tools.
  • Ensure customer information is accurately maintained within company systems.

Preferred Qualifications

• Strong analytical and problem-solving skills.
• Excellent organizational and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with routing, logistics, transportation, dispatch, or operations systems preferred.
• Proficiency in Microsoft Excel and data analysis.
• Experience with TRUX or similar routing software is a plus.
• Project management experience preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while collaborating effectively with cross-functional teams.