Ford-Mobile Service Coordinator
About the role
The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.
Responsibilities
The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.
Requirements
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 2+ years of experience in service coordination, dispatching, or customer service
- Automotive industry or dealership experience preferred
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Customer-focused mindset with strong interpersonal skills
- Ability to problem-solve and adapt in a fast-paced environment
- High attention to detail and accuracy
- Comfortable using scheduling and dispatch software
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with DMS/CRM systems (CDK) a plus
- Familiarity with Ford systems or mobile service platforms is a plus
- Valid driver’s license and clean driving record
- Ability to work on-site during standard dealership hours
- Willingness to collaborate with technicians, advisors, and parts team
- Positive attitude and team-first mentality