FOR EYES - Store Manager 2 - Plymouth Meeting, PA

At For Eyes, we are an optical retailer offering high-quality brands and products with great pricing. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. We proudly provide every customer a perfect blend of expert eye care and affordable eyewear. For Eyes is part of EssilorLuxottica, a global leader in vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions.

About the role

The Store Manager is a leader within the For Eyes organization, responsible for delivering key performance indicators and ensuring flawless execution of the customer experience. This role involves recruiting and hiring associates with a passion for optics, coaching and developing team members, and linking the doctor and retail functions seamlessly.

Responsibilities

• Convey a commitment to providing great customer service through the For Eyes team’s performance of the Simple Sales Process.
• Provide effective on-the-job training and guidance to team members using company-provided programs.
• Deliver clear, motivating, and constructive feedback in a timely manner to all retail associates.
• Address problem performers directly and without delay; initiate appropriate disciplinary action when necessary and follow up to monitor progress.
• Conduct Meaningful Conversations during required times to elevate associate satisfaction, performance, and results.
• Drive profitable personal sales, modeling best practices and fostering a retail selling culture.
• Analyze store financial data and make recommendations to improve profitability on the retail side of the business.
• Strive to exceed all targets set for key performance indicators.
• Inspire the team to deliver a customer experience that exceeds expectations through NPS and Google Ratings.
• Execute and onboard staffing according to guidelines.
• Perform administrative duties, including payroll, inventory management, and technical application understanding.
• Complete and file all necessary store and customer paperwork thoroughly and accurately.
• Lead the Doctor of Optometry partnership and co-planning.
• Adhere to company policies and procedures regarding loss prevention.
• Prepare and execute physical inventory per company guidelines.
• Execute the Inventory Management System and Order Tracker as part of the global POS system.
• Ensure all company-approved safety programs are implemented and maintained consistently, creating a safe working environment.

Requirements

• High School graduate or equivalent.
• 3+ years as an optical associate or non-optical retail management experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Strong communication and listening skills.
• Basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with POS systems, computers, and calculators.
• Organization skills.
• Knowledge of current store merchandise.
• High level of business acumen.

Preferred Qualifications

• College degree or equivalent.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• Previous experience in customer service and retail.

Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan, complementing a first-class total rewards package. Benefits may include:

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.