For Eyes Store Manager 2 #M248 Schaumburg, IL

At For Eyes, we are an optical retailer offering high-quality brands and products with great pricing. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. We proudly provide every customer a perfect blend of expert eye care and affordable eyewear. For Eyes is part of EssilorLuxottica, a global leader in vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions.

About the role

The Store Manager is a leader within the For Eyes organization, responsible for delivering key performance indicators and ensuring flawless execution of the customer experience. This role involves recruiting and hiring associates with a passion for optics, coaching and developing team members, and linking the doctor and retail functions seamlessly.

Responsibilities

• Convey a commitment to providing great customer service through the For Eyes team’s execution of the Simple Sales Process.
• Provide effective on-the-job training and guidance to team members using company-provided programs.
• Deliver clear, motivating, and constructive feedback in a timely manner to all retail associates.
• Address performance issues directly and initiate disciplinary action when necessary, monitoring progress.
• Conduct Meaningful Conversations to elevate associate satisfaction, performance, and results.
• Drive profitable personal sales, modeling leadership and fostering a retail selling culture.
• Analyze store financial data and recommend steps to improve profitability on the retail side of the business.
• Strive to exceed all targets set for key performance indicators, including NPS and Google Ratings.
• Execute staffing and onboarding according to guidelines.
• Perform administrative duties, including payroll, inventory management, and technical applications.
• Complete and file all necessary store and customer paperwork accurately and on time.
• Lead the partnership with the Doctor of Optometry and co-planning efforts.
• Adhere to company policies and procedures regarding loss prevention.
• Prepare and execute physical inventory per company guidelines.
• Execute the Inventory Management System and Order Tracker as part of global POS.
• Ensure all company-approved safety programs are implemented and maintained consistently.

Requirements

• High school graduate or equivalent.
• 3+ years as an optical associate or non-optical retail management experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Strong communication and listening skills.
• Proficiency in basic math (addition, subtraction, multiplication, division).
• Sales skills and familiarity with POS systems, computers, and calculators.
• Organization skills and knowledge of current store merchandise.
• High level of business acumen.

Preferred Qualifications

• College degree or equivalent.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• Previous experience in customer service and retail.

Pay

$29.35 - $50.80 per hour. Employee pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.