Food Services Supervisor
About the role
NC State Dining is seeking a dynamic, hands-on Food Service Supervisor to oversee the daily operations of a campus café or market. This is a working supervisory role where you will lead by example, driving exceptional customer service and culinary quality during peak service hours.
Responsibilities
- Daily Operations & Leadership: Oversee front- and back-of-house operations, including opening/closing procedures, cash handling, register setup, and attractive product displays.
- Team Management: Interview, hire, schedule, and train student and temporary staff. Mentor employees through cross-training, one-on-one coaching, and daily duty assignments.
- Quality & Inventory Control: Maintain brand-specific standards for food and beverage quality. Assist with vendor ordering, conduct regular inventories, and utilize the C-Board food system to manage food and labor costs.
- Customer Service Excellence: Maintain a strong presence to resolve customer issues on the spot, build rapport with guests, and ensure swift, friendly service.
- Sanitation & Safety: Uphold strict Wake County Health Department and food code rules to maintain a Grade A sanitation rating (95% or better). Ensure all allergen best practices and sanitation logs are strictly followed.
Qualifications
- Minimum Experience/Education: High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.
- Preferred Qualifications: Experience in the food service industry, including barista operations and knowledge of food service best practices. Supervisory experience with responsibility for planning, forecasting, ordering, budgeting, and resolving day-to-day operational issues. Experience hiring, training, coaching, and developing employees while fostering positive employee relations and effective team performance. Demonstrated commitment to customer service, with strong verbal and written communication skills. Knowledge of sanitation, safety, and health regulations, along with proficiency using computers and the ability to learn new software applications.
- Required License or Certification: ServSafe certification or the ability to obtain within 90 days of employment. Certification must be maintained as a condition of employment. Must obtain Brand specific certification, if applicable, as required by location within 90 days of employment.
Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more!
Other Responsibilities
Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers. Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture. Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols. Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to special events. Perform other duties as assigned to ensure NC State Dining business needs are met.
Recruitment Dates and Special Instructions
Please note that the work history on your resume must also be included in your application. Along with your completed application, please include as attachments a cover letter and resume.
Position Details
Position Number: 00046126
Position Type: SHRA
Position Classification Band Title: Food Services Supervisor
Position Classification Band Level: Contributing
Position Classification Salary Range: $38,760 - $75,231
Salary Grade Equivalency: GN04
Alternate Option: If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE): 1.00
Appointment: 12 Month Recurring
Mandatory Designation - Adverse Weather: Mandatory - Adverse Weather
Mandatory Designation - Emergency Events: Mandatory - Medical Emergencies
Time Limited Position: No
Time-Limited Appointment Length (if applicable):
Department Id: 471501 - Dining Administration
EEO: NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.