Food Service Technician Manager

M.R. Williams, Inc. is a family-owned business where convenience distribution is done differently. Established in 1976, we have evolved to partner with the convenience store channel, providing products, customer service, and technological solutions. Our employees prioritize customer impact in every decision, taking pride in understanding and meeting customer needs through selfless service and continuous improvement. Novelty Express, a division of M.R. Williams, Inc., is a leading provider of novelty and impulse items for convenience stores, truck stops, travel centers, and other retail outlets, serving customers via a DSD model. WilFoods, LLC, our sister company, offers a comprehensive selection of proprietary grab-n-go products with custom label availability. We operate state-of-the-art facilities and handle staffing and regulatory requirements, distributing products to convenience stores, schools, prisons, office parks, and more. All employees demonstrate behaviors aligned with our values: Sincere Commitment, Selfless Service, and Never Satisfied.

About the role

A Food Service Technician Manager is responsible for managing food service operations within an organization, restaurant, or institution. Duties include hiring, training, disciplining, and sometimes firing employees; ordering food and beverages; overseeing food preparation and kitchen operations; ensuring compliance with health and food safety standards; addressing food quality or service complaints; scheduling staff hours and assigning duties; and managing budgets and payroll records.

Responsibilities

• Scheduling employee work hours to ensure all shifts are adequately covered.
• Completing payroll and maintaining employment records.
• Ensuring customers are served quality food in a timely manner.
• Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
• Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
• Accurately tallying all cash and charge slips.
• Reviewing sales records to determine which menu items are most profitable.
• Arranging cleaning and maintenance services, including trash removal, pest control, deep cleaning, and equipment maintenance, as needed.
• Switching off all lights and enabling the alarm system at the close of business.
• Other duties as assigned by management.

Requirements

• Bachelor’s degree in restaurant management, food service management, or related field is preferred.
• Food protection manager certification (FPMC) or Foodservice management professional (FMP) accreditation is advantageous.
• Proven experience working in the food service industry.
• Sound knowledge of labor laws as well as food health and safety regulations.
• Excellent organizational and problem-solving skills.
• Outstanding leadership and management skills.
• Exceptional communication and customer service skills.
• Attention to detail.

Physical Requirements

• Must be able to lift up to 50 pounds.
• Must be able to push up to 50 pounds.
• Must be able to pull up to 75 pounds.
• Standing for long periods, general bending, and twisting are associated with lifting.
• Local travel may be required.
• Ability to operate in cold (below 40 degrees) environments.