Food Service Supervisor - Subway

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Responsibilities

• Direct and supervise all activities of the deli/food service department and its personnel to achieve merchandising, sales, and customer service goals.
• Select, onboard, and coach all new team members.
• Schedule all team members.
• Engage with customers through smiles and greetings, offering product information, providing selling suggestions, active sampling, and giving genuine thanks.
• Take customer orders, ensuring orders are completed on time and to the customer’s satisfaction.
• Ensure department personnel follow all county, city, and company food safety and sanitation guidelines and policies.
• Order products and supplies necessary to maintain adequate stock levels and keep merchandising levels at prescribed standards.
• Oversee the preparation and serving/merchandising of deli/food service items, including breakfast, lunch, and dinner entrees, fried foods, pizzas, prepared salads, soups, sandwiches, roller grill items, hot and cold beverages, and snack items.
• Display deli/food service items following department and/or company merchandising guidelines.
• Follow product recipes without deviation.
• Attentively rotate deli/food service items for sale, ensuring quality, safety, and product shrink control.
• Receive merchandise for sale and supplies, audit invoices, break down orders, and position cases of products in storage areas, refrigerated walk-in coolers, or frozen food walk-in freezers.
• Periodically count product for inventory purposes.
• Complete all paperwork in a timely and accurate manner.
• Process cash register transactions, give back change, and handle refunds.
• Use scale printer machine, ensuring weights and pricing are correct.
• Monitor product pricing, signage, and placement, and use product shelf tags and shelf signage.
• Maintain clean, neat, and orderly sales counters, food prep areas, warehouse shelving, walk-in coolers, and freezers.
• Ensure all department personnel use proper safety equipment and procedures.
• Perform other duties as needed or assigned by management.

Requirements

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Two years prior experience in a fresh foods environment, preferably in a management role.
• Flexibility to work weekend, holiday, and/or evening shifts and assist other locations as needed.
• Must have reliable transportation and a valid driver’s license.
• ServSafe certification preferred.
• Desire to learn new products and new recipes.
• Love of foods and a creative nature.
• Remain helpful, tactful, and courteous at all times.
• Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
• Perform basic business math calculations (add, subtract, divide, multiply).
• Learn to use register, scales, scanners, and debit/credit terminals.
• Learn to use UPC codes, store signage, and memorize various register keys and codes.
• Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.
• Learn a wide variety of deli/food service products, including their ingredients.
• Communicate openly and professionally through appropriate body language, facial expressions, and speech.
• Listen to and understand verbal and non-verbal communication of customers and fellow team members.
• Work with deli ingredients including various meat items, vegetables, fruits, spices, nuts, flavorings, sauces, and oils.

Physical Requirements

• Lift up to 25 lbs on occasion.
• Reach above shoulder height and bend below waist.
• Work in walk-in coolers and freezers.
• Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies.
• Dexterity with hands and fingers to use necessary equipment, including knives, slicers, burners, ovens, fryers, and rotisseries.

Pay

Pay Range: $18.89 - $22.33. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities, and geographic location.

Benefits

• Competitive salaries and opportunities for growth.
• Medical, Dental, Vision, and Life Insurance, along with additional wellness support.
• 401k with a match component.
• Tuition reimbursement (offered after 6 months of service).
• Professional development programs and access to on-demand learning for continued career growth.