Food Service Representative

About the role

Assumes responsibility for general nutritional patients and collection of food preferences and menus. Acts as the department guest relations representative-resolving concerns of patients. Exceptional customer service skills a must.

Employment Type: Part time

Responsibilities

• Discusses menus with patients and families on a daily basis offering consultation in selection of food items and guidance regarding menu planning.
• Receive patient phone calls, input menu selections and offer guidance on following prescribed diet.
• Works with Food Service Diet tech and Clinical Dietitian-Food Service to resolve food/menu problems and meet special requests of patients.
• Can deliver meals to patients’ bedside.
• Assist with all needs/respond/resolve all concerns and requests.
• Communicate with portable telephones to assure all patients’ needs are met.
• Take food service supplies (as needed) to patient rooms/outpatient clinics.
• May be asked to prepare simple foods like sandwiches/salads.
• Maintains various records such as: tray delivery/pick-up times.
• Responsible for completed/accurate menus selections for patients (as assigned).
• Maintains good rapport and cooperative relationships.
• Approaches conflict in a constructive manner.
• Helps to identify problems, offer solutions, and participate in their solutions.

Qualifications

Education: Requires high school diploma or GED preferred. Ability to speak, read, and write English is required.

Skills

• Ability to read, write, and perform math calculations.
• Ability to walk and stand for long periods of time – up to 100% of the work day.
• Ability to lift / push up to 50 lbs.
• Ability to concentrate and pay close attention to detail for up to 50% of work time.
• Interpersonal skills to communicate effectively with staff and other department personnel and patients.

Ben