Food Service Manager

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About the role

Job Title: Food Service Manager
Department: Market Grille
FLSA: Exempt

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Affords assistance to customers by: escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests.
• Performs other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews daily production list with department employees and assigns tasks for completion.
• Safeguards food display case product is rotated and replenished.
• Reviews the kitchen area for items and areas that need to be addressed (e.g. Coffee, salad case, cleanliness, kitchen repairs, and safety issues) and assigns tasks to kitchen staff.
• Ensures the proper amount of staff in the kitchen department to handle customer needs.
• Oversees food quality and presentation for all Chinese, Italian, Restaurant and Kitchen Departments.
• Oversees inventory within all Chinese, Italian, Restaurant and Kitchen Departments.
• Collaborates with chefs and other personnel to plan menus that are flavorful and popular with customers.
• Collaborates with chefs for efficient provisioning and purchasing of supplies.
• Estimates food and beverage costs.
• Supervises portion control and quantities of preparation to minimize waste.
• Performs frequent checks to ensure consistent high quality of preparation and service.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Collaborates with other management personnel to plan marketing, advertising, and any special restaurant functions.
• Monitors actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
• Investigates and resolves complaints concerning food quality and service.
• Arranges for maintenance and repair of equipment and other services.
• Selects or creates successful menu items based on many considerations, and assigns prices based on cost analysis.
• Finds or figures retail pricing and ensures correct pricing.
• Hires, trains, and schedules food service personnel.
• Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Follows all food safety guidelines and ensures department employees comply.
• Handles and satisfies customer issues.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Qualifications

• High school or equivalent experience.
• Sanitation (Food Safety) courses encouraged.
• One year of similar or related experience.

Skills

• Excellent Hospitality skills.
• The ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• The ability to do arithmetic calculations involving fractions, decimals, and percentages.
• The ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Benefits

For information on company benefits visit Benefits | Hy-Vee.

Pay

The anticipated annual starting wage for this position is $51,480.00 to $64,480.00 depending on experience.

Schedule

This is a fast paced work environment.