Food Service Cook - IL

Essential Functions

• Prepare, cook, and serve food items in accordance with company standards and food safety requirements
• Provide prompt, courteous customer service in accordance with company standards
• Accurately process customer transactions using point-of-sale systems
• Maintain a clean, safe, and organized food service and store environment
• Perform assigned food service tasks following food safety and sanitation requirements
• Perform interior and exterior store duties necessary to support daily operations
• Follow all standard kitchen procedures and preparation methods as outlined by SOPs and management
• Preform Customer Service Representative (CSR) duties, including customer service, register operation, and store upkeep, as operationally needed

Key Responsibilities

• Food Preparation and Safety
• Prepare, cook, and serve Krispy Krunchy Chicken products according to recipes, portioning, and quality standards
• Follow all food safety, sanitation, and health regulations
• Monitor food freshness, holding times, and proper storage
• Maintain clean, safe, and organized food preparation and service areas
• Prepare, cook and display True North made on site this includes hot sandwiches and foods

Customer Service and Sales Support

• Promote customer loyalty and enroll customers in the rewards program
• Greet and assist customers in a friendly, professional and timely manner
• Provide food and product recommendations when requested
• Promote food offerings and current promotions
• Accurately process transactions using the POS system when covering CSR duties
• Verify ID and comply with age-restricted sales laws and policies

Store Cleanliness and Operational Support

• Maintain cleanliness of food service stations, prep areas, and customer-facing spaces
• Respond promptly to spills, messes, and safety concerns
• Support store operations during high-volume periods or staffing needs, including covering CSR shifts as needed
• Perform interior and exterior store duties necessary to support daily operations
• Aid in receiving deliveries, stocking, and rotating food products
• Remove expired, damaged, or unsafe items and notify management

Physical Requirements

• Ability to stand or walk for extended periods of time
• Ability to bend, reach, and perform repetitive motions
• Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
• Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

Work Environment

• Fast-paced convenience store environment with frequent customer interaction
• Indoor and outdoor work conditions