Food Service Assistant - Food Service - Per Diem

About the role

According to daily assignments and task sheets, performs a variety of assignments that may include patient/resident customer service, cafeteria and catering services, cash handling, patient and resident menu assistance, patient visitation, tray assembly, meal distribution and service, dish room and general sanitation, and cleaning and safe use of kitchen equipment. Adheres to hospital and department policies and procedures. Complies with all regulatory requirements including State DOH Long Term Care and JCAHO Standards.

Qualifications

• High School graduate (or GED) preferred.
• Able to read, write and be able to understand written and oral communication.

Experience

• Previous Food Service experience in a healthcare setting desirable, but not required.
• Previous customer service experience desirable, preferably in the food service industry.
• Personal computer skills preferred.

Responsibilities

• Develops and maintains good communication with patients, residents, customers, and co‑workers.
• Responds to customer issues and concerns, promptly reports concerns to supervisor. Greets all customers with a smile, helpful demeanor and utilizes AIDET.
• Visits patients and residents assisting with menu selections, accurately enters selections into tablets following diets and restrictions.
• Delivers meals to and meal rounding is performed at each meal, following up immediately on any requests or concerns.
• Prepares for meal service line(s) making sure all areas are stocked and ready for service on time. Preps and serves all foods as per menu or meal ticket making sure quality standards are followed. Uses correct utensils as established by department guidelines. Sets a steady pace allowing service to be completed efficiently and on time.
• Performs cashier duties, accurately ringing up sales, making change and handling customer concerns.
• Follows state, JCAHO, and department standards and sanitation procedures, and