Food Server, Washing Potato - On Call

Position Overview

As a Food Server at our distinguished luxury resort and casino, you will be an integral part of providing exceptional dining experiences to our esteemed guests. Your role involves delivering impeccable service, showcasing menu expertise, and creating a warm and memorable atmosphere in our world‑class dining venues.

Essential Duties and Responsibilities

• Welcome guests with a warm and professional demeanor, escort them to their tables, and create a positive first impression.
• Provide attentive and personalized service, taking orders accurately and efficiently, and responding promptly to guest requests and inquiries.
• Demonstrate an in‑depth understanding of the menu, including ingredients, preparation methods, and daily specials, to assist guests in making informed choices.
• Offer recommendations for beverages, appetizers, main courses, and desserts to enhance the dining experience.
• Collaborate with the kitchen staff to ensure timely preparation and delivery of meals, maintaining appropriate pacing.
• Communicate any special requests, allergies, or dietary restrictions to the kitchen team.
• Present a diverse range of beverages, including alcoholic and non‑alcoholic options, with an emphasis on quality and presentation.
• Adhere to responsible alcohol service guidelines and verify the legal drinking age of guests when serving alcoholic beverages.
• Maintain cleanliness and organization of tables, chairs, and dining areas; promptly clear empty dishes, glassware, and utensils.
• Set tables with appropriate silverware, glassware, and linens according to established standards.
• Regularly check with guests to ensure satisfaction, addressing concerns or requests promptly and professionally.
• Resolve guest issues or complaints effectively, escalating matters when necessary.
• Present bills accurately and professionally, handle payment transactions securely, and provide excellent customer service during the payment process.
• Work in harmony with kitchen staff, bartenders, and fellow servers to ensure seamless service and a cohesive dining experience.
• Assist colleagues during peak times and support team members as needed.

Qualification Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Experience as a server in an upscale restaurant or luxury hospitality setting is preferred.
• Knowledge of wine and beverage service.
• Excellent communication and interpersonal skills with a friendly, engaging demeanor.
• Strong attention to detail, time management, and multitasking abilities in a fast‑paced environment.
• Professional appearance and grooming standards in line with the resort's image.
• Basic math skills for accurate order taking and billing.
• Familiarity with point‑of‑sale (POS) systems is a plus.
• Exceptional interpersonal skills and a genuine passion for providing top‑notch customer service.
• Ability to thrive in a fast‑paced environment, handling multiple tasks and guest interactions during busy periods.
• Capable of standing for extended periods and lifting trays with food and beverages.
• Familiarity with food safety regulations and best practices.
• Willingness to work a flexible schedule, including nights, holidays, and weekends.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Diversity Commitment

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

Certificates, Licenses, Registrations

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Language Skills

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.

Reasoning Ability

• Ability to apply common‑sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

While performing the duties of this job, the member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required include close vision and peripheral vision. The member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. The ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance is also required.

Work Environment

The noise level in the work environment is usually moderate. The member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Salary

$17.70 per hour