Host, Washing Potato - On Call

About the role

The Host/Hostess will be the first point of contact for our guests, greeting them with a warm smile and providing a positive first impression of our restaurant. Exceptional customer service skills, organizational abilities, and attention to detail will be vital in ensuring our guests have a seamless and enjoyable dining experience from the moment they arrive.

Responsibilities

• Greet guests with a friendly and welcoming demeanor as they enter the restaurant, making them feel valued and appreciated
• Manage the seating chart and ensure guests are seated promptly and efficiently according to reservations, party size, and server availability
• Maintain an organized waiting list during peak hours and provide estimated wait times to guests with accurate communication
• Address special seating requests and accommodate guests with specific needs, such as highchairs, booster seats, or wheelchair access
• Offer menus to seated guests and provide brief explanations of any specials or promotions
• Assist in managing reservations, answering phone calls, and confirming upcoming bookings
• Respond to guest inquiries, provide information about the restaurant, and answer questions about the menu or services
• Assist guests with coat check services, if available, to ensure a pleasant and organized experience
• Maintain a clean and tidy entrance area, ensuring it is free of clutter and welcoming to guests
• Communicate effectively with servers, kitchen staff, and management to ensure efficient guest flow and service

Requirements

• Must be at least 21 years of age
• High school diploma or equivalent required
• Previous experience as a host or in a similar guest-facing role preferred

Skills

• Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service
• Strong communication skills to interact effectively with guests and members in a fast-paced environment
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to read and communicate verbally in English
• Written communication skills in English may also be required
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Pay

$25.76 per hour

Schedule

Flexible schedule to include nights, holidays, and weekends