Food Server -Solita

Purpose

The Food Server is responsible for welcoming guests, accurately taking all food and beverage orders, and ensuring they are delivered in a timely manner to the guests' satisfaction.

Duties & Responsibilities

• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
• Recognize and cultivate regular guests and repeat business
• Take and enter orders into POS system promptly and accurately
• Ensure all the food and drinks are served immediately and according to specifications
• Maintain all necessary stock during the shift
• Move furniture as directed by management
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
• Comply with all safety and health department procedures and all state and federal liquor laws
• Maintain company safety and sanitation standards
• Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types
• Collect required signatures from guest and promptly close guest checks
• Avoid inaccuracies in accounting of all monies and independently bank procedures
• Sign all cash out slips legibly
• Complete and properly check out procedures
• Inform management of any complaint, comment or incident
• Record and report any equipment failure and/or safety hazards to management immediately
• Assists and/or completes additional tasks as assigned

Qualifications & Skills

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 18+ years of age
• Possession of or the ability to possess all state required work cards
• Minimum of two (2) years related experience
• Experience with POS systems
• Familiarity with beer and spirits
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full service restaurant operations
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Working Conditions

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Fast paced, high volume, full service restaurant
• Work varied shifts to include days, nights, weekends and holidays
• Physical requirements: Ability to walk long periods of time, stand for long periods of time, use hands to handle, control, or feel objects, tools, or controls, repeat the same movements for long periods of time, understand the speech of another person, speak clearly so listeners can understand, push and lift up to 50 lbs, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl

Disclaimer

This job description is a summary of duties, which you as a Food Server are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.