Food Server (Harrah's Philadelphia)

Responsibilities

• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
• Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
• Creates an atmosphere of luck and celebrates customer wins.
• Greets guests with a warm, friendly verbal greeting.
• Anticipates needs of the guest and provides fast, flawless service.
• Executes all service programs to assure prioritization of service to very best guests.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Caesars Rewards programs and Caesars Rewards registration and membership.
• Provides a warm farewell and thanks guests for visiting.
• Promotes Harrah’s and always projects Harrah’s in a positive light to guests.
• Gathers meal and beverage orders and delivers to kitchen personnel for preparation.
• Returns to each assigned table periodically to ascertain whether additional items are desired.
• Suggests dessert and presents check when guests have completed their meal.
• Requires having a basic knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures.
• Responsible for cash and comp-check transactions.
• Makes sure to monitor guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in RAMP certification.

Qualifications

• Must be 18 years of age or older.
• Proficient in English verbal and written.
• Proficient with iOS devices.
• Flexible to work various shifts, weekends, and holidays.
• Able to carry and balance service tray on shoulder.
• Able to carry up to 30 pounds.
• Able to bend, stoop, twist and reach.
• Able to work from a standing position.
• Able to work in a smoking and pet-friendly environment.