Food Server

Presque Isle Downs & Casino, Erie, PA — located off I-90, featuring table games, slots, sportsbook, live thoroughbred racing, and three restaurants including Churchill’s Bourbon & Brew and LBV Steakhouse.

About the role

Join our Food & Beverage team as a Food Server. Provide outstanding guest service by taking orders, serving food and beverages, and creating a welcoming dining experience in a fast-paced, team-oriented environment.

Responsibilities

• Interact with guests in a positive manner; smile, make guests feel welcome and comfortable, and maintain a high level of professionalism at all times.
• Take beverage and food orders, deliver orders to tables, and cash out guests.
• Maintain a minimum of 4–6 tables at one time.
• Consistently utilize the pivot method when serving tables.
• Maintain complete and thorough knowledge of all menu items, including feature items.
• Work with all staff and management to strive to exceed guest expectations and value perception.
• Communicate compliments and concerns to supervisors and management in a positive manner.
• Maintain an organized and clean station and dining room; replenish dining room items as assigned.
• Work in a team atmosphere; may be required to bus tables, clean up, and complete other assigned tasks.
• Possess excellent verbal and cash handling skills along with full knowledge of basic alcohol beverage and food service.
• Possess knowledge of upscale service techniques, food, specific wine and specialty beverage knowledge, and communication skills.
• Work nights, weekends, holidays, and special events.
• Learn and be tested on new products, recipes, service and cooking techniques on a regular basis to ensure departmental improvement.

Requirements

• Excellent communication skills; polite, neat appearance, and commitment to 100% customer service.
• Ability to read and interpret documents such as safety rules, menus, and procedure manuals.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• MICROS or POS system knowledge preferred.
• Must obtain appropriate licensing as set forth by the PGCB and Presque Isle Downs & Casino.
• High school diploma or equivalent preferred but not required.
• Prior restaurant experience preferred but not required.
• LBV Server: 1–3 years’ experience in a fine-dining setting preferred.
• Bartending skills a plus.

Benefits

• Health insurance (including Vision and Dental) effective the first of the month following 30 days of employment for regular full-time team members.
• Accrual of Paid Time Off for full-time and part-time team members.
• 401(k) with Company Match — 100% vested at sign-up.
• Company Stock Purchase Plan.
• Team Member Engagement programs.
• Team Member Referral Plan.

Physical Requirements & Working Conditions

Work Environment: Noise level is loud. There is smoking in the casino, so the environment may be smoky. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands: Must be able to sit, lift, bend, stoop, climb, walk, and stand for extended periods. Occasionally required to reach with hands and arms. Required to talk and hear. May be required to lift up to 25 lbs. Specific vision abilities include close vision. Reasonable accommodations may be made for individuals with disabilities.