Food Safety & Quality Manager

Duties/Responsibilities

• Support the maintenance of GoodPop's established quality standards, contract manufacturer codes of conduct, key manufacturing processes, and KPIs
• Execute standardized quality expectations for all SKUs across various contract manufacturing partners
• Review all ingredient Certificates of Analysis (COAs), file internally, and communicate externally as needed
• Responsible for external certifications pertaining to organic, non-GMO, and kosher - including maintenance, renewal, and execution to keep all certificates current
• Review specifications with R&D—including ingredient statements, nutrition facts, and allergen declarations to ensure accuracy across all SKUs
• Affiliate with onboarding of new supplier partners and new SKUs, and help maintain efficient ways of working and compliance with product specifications
• Participate in monthly operations calls and quarterly business reviews with co-manufacturers
• Work cross-functionally with Innovation Project Teams to represent quality in the commercialization of new products
• Coordinate with the Supply Chain team to ensure appropriate storage and handling of raw materials through finished product
• Maintain cold chain integrity across co-manufacturers and distribution partners to ensure frozen product quality and safety standards are maintained
• Conduct contract manufacturer audits and quality control checks in accordance with established audit schedules
• Support HACCP plan reviews and verify that Critical Control Points (CCPs) are being monitored and documented appropriately at co-manufacturing facilities
• Monitor and analyze quality data and consumer complaints to identify potential issues
• Investigate quality complaints and out-of-standard issues, identify root causes, and support corrective action implementation and escalation as needed
• Partner with sales and customer service teams to support resolution of day-to-day quality concerns and escalate trends or significant risks as appropriate
• Administer and maintain documentation associated with GoodPop's approved supplier program, ensuring all ingredient and packaging suppliers meet required food safety and quality standards
• Support compliance with contract manufacturers' Food Safety (GFSI) Programs, allergen programs, and applicable federal, state, and local regulations
• Affiliate with the development and execution of recall procedures and crisis management efforts
• Maintain mock recall readiness, supporting periodic mock recall exercises to ensure traceability and response procedures are effective
• Support the management of customer and retailer quality questionnaires, portals, and compliance documentation requests

Required Skills/Abilities

• Minimum of a B.S. Degree in Food Science, Biology, Chemistry, or a related field; professional experience will be considered in lieu of a degree
• Quality certification, including PCQI or Better Process Control preferred
• 4–6 years of experience in food safety & quality assurance within a food manufacturing environment, preferably with exposure to contract manufacturers
• Experience with quality management systems (QMS) and basic data analytics tools
• Familiarity with frozen food, ice cream, novelties, or aseptic processing is a plus
• Strong problem-solving skills with a proactive, detail-oriented approach
• Solid interpersonal and communication skills to collaborate across departments
• Proficiency in Excel for data tracking and reporting
• Remote position with willingness to travel (40%)
• Exhibits integrity, ethical conduct, and alignment with GoodPop's values