Jobs · Customer Service · Massachusetts

Food Safety & Brand Standards Specialist

Steritech · Framingham, MA · 1 mo ago
Customer Service$18–$25/hrFull-time

About the role

The primary purpose of this role is to support our hotel, restaurant, and grocery clients in upholding their brand standards, ensuring exceptional food quality, and delivering friendly, customer-focused service to enhance the overall guest experience.

Responsibilities

  • Conduct assessments that measure conformity to established regulatory, industry, and proprietary brand standards for clients
  • Observe food prep and cooking standards to ensure food safety, health, and sanitation practices
  • Partner with clients to address root causes of assessment discrepancies and develop corrective action plans
  • Teach and coach clients how to make their workplace a safer and healthier environment for themselves and their customers
  • Travel 50%-70%, or 8-10 days per month, including some evening and weekend work

Essential job duties

  • Conducting audits and inspections
  • Implementing and monitoring food safety
  • Training and educating staff
  • Investigating food safety incidents
  • Ensuring compliance with regulations
  • Maintaining documentation and records

Requirements

  • Meet the requirements to obtain a CP-FS certification
  • Available to work Monday-Friday and Saturdays and evenings as needed
  • Must possess a valid driver's license from state of residence
  • Licenses/certificates as required by federal, state, and/or local regulations (covered by us)
  • Have excellent listening, organization, communication and time management skills

Qualifications

  • Strong knowledge of food safety is preferred
  • ServSafe and/or CP-FS Certification(s) a plus
  • Ability and desire to influence others with tact and skill
  • Ability to provide clear and constructive feedback in a positive manner
  • Thrives in an autonomous working environment
  • Ability to work a flexible schedule
  • Ability to organize and prioritize work based on urgency, efficiency and other factors

Pay

Hourly: $18.00 - $25.00. While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Benefits

All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

  • Professional and Personal Growth: Multiple avenues to grow your career; training and development programs available; tuition reimbursement benefits (for FT Colleagues)
  • Health and Wellness: Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1; health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • Savings and Retirement: 401(k) retirement plan with company-matching contributions
  • Work-Life Balance: Vacation days & sick days; company-paid holidays & floating holidays; a company mindset that prioritizes health, safety, and flexibility

Similar jobs