Food Runner - Bourbon Steak

About the role

The Ritz-Carlton Charlotte stands as a modern crown jewel in the Queen City and where sophistication meets a legacy of innovation. Just as prospectors once arrived in the Carolinas chasing the promise of gold, today’s guests are drawn to this refined urban retreat in pursuit of something equally rare: effortless luxury, personalized service and moments that feel like true precious finds. At the Ritz-Carlton Charlotte, retreat reveals itself in thoughtfully curated moments, from a serene penthouse spa to a refined Golden Hour each evening at our lobby’s Treasure Chest bar. Culinary experiences shine under the partnership of Michael Mina, along with vibrant dining concepts from Stephen and Ayesha Curry. This is the story of the Carolina Gold Rush reimagined into a stay that truly sparkles.

Bourbon Steak by Michelin-starred, award-winning chef Michael Mina is a modern American steakhouse renowned for its exceptional culinary craftsmanship, premium cuts of beef, fresh seafood, and signature hospitality. Combining refined dining with a warm and approachable atmosphere, Bourbon Steak delivers a memorable guest experience through meticulous attention to detail, innovative cuisine, and personalized service. Through a commitment to quality, teamwork, and culinary innovation, Bourbon Steak sets the standard for luxury dining and unforgettable restaurant experiences.

As a Food Runner, you will enable the service team to deliver attentive and memorable guest experiences by anticipating service needs and maintaining a polished, welcoming environment for every guest.

Responsibilities

• Set up and stock workstations and service areas to support operational readiness.
• Perform closing duties to ensure all equipment, supplies, and service areas are cleaned, stored, restocked, secured, and prepared for the next shift.
• Inspect and prepare dishware, glassware, silverware, and equipment to meet presentation and cleanliness standards.
• Maintain dining and service areas to create a clean, organized, and guest-ready environment.
• Perform additional responsibilities as needed to support business operations and service excellence.

Requirements

What's Expected Of You

• Communicate effectively with guests and colleagues to support a seamless dining experience.
• Foster a collaborative, team-oriented culture and build positive working relationships.
• Follow all company, safety, sanitation, and security policies and procedures.
• Report maintenance concerns, accidents, injuries, and unsafe conditions promptly.
• Participate in required training and consistently uphold established operational standards.
• Safeguard inventory, equipment, and financial assets while ensuring accuracy and accountability.
• Consistently demonstrate attention to detail, operational excellence, and service-driven performance.

Physical Requirements

• Read and visually verify information in a variety of formats, including small print.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces and up or down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.