Food Runner

About the role

GreatHorse is a private club in Hampden, Massachusetts, offering a lifestyle club experience without the stuffiness of traditional clubs. Members enjoy world-class golf and amenities such as an outdoor pool, private spa, fitness center, golf simulators, tennis courts, and a restaurant and bar. The club reflects the Antonacci family’s legacy in harness racing, symbolized by the name GreatHorse, inspired by Leonardo Da Vinci’s “Gran Cavallo.”

Responsibilities

• Provide an excellent member experience by quickly and accurately delivering orders from the kitchen to members and guests.
• Interact with members while performing service duties.
• Assess members' needs and preferences and make recommendations.
• Become proficient in food and beverage menu knowledge.
• Stay guest-focused and nurture an excellent guest experience.
• Read and understand food orders.
• Confirm that each order has appropriate preparation, plate, garnish, condiment, and necessary serving utensils and is complete before taking it to a guest.
• Arrange food orders according to table and position numbers on a tray.
• Deliver food orders from the kitchen to customers' tables rapidly and accurately.
• Learn and understand all table and position numbers according to the floor plans.
• Act as the point of contact and communicate food orders to chefs, paying attention to priorities and special requests, including food allergies.
• Understand and complete all side work as required.
• Comply with all food and beverage regulations.
• Assist with the setup and breakdown of all food and beverage events.
• Work cooperatively with the expo on duty to assist in preparing plates, garnishes, and condiments.
• Maintain reasonable, regular, and punctual attendance consistent with company policies, ADA, FMLA, and other federal, state, and local standards.
• Adapt to changing duties as required based on business needs.

Your Skills

• Experience as a food runner is a plus.
• Follow all steps of the services as covered in training.
• Multi-tasking abilities.
• Good oral communication skills.
• Ability to remain calm and professional in a fast-paced work environment.

Requirements

• Must be at least 16 years old.
• Have a good attitude and participate as a member of the team.
• Must wash hands regularly according to guidelines.
• Comply with all safety and sanitation guidelines and understand and follow the allergy procedures of the restaurant.
• Understanding of restaurant/club etiquette.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Demands

• Required to use motor coordination with finger dexterity (e.g., keyboarding, machine operation) most of the workday.
• Required to exert physical effort to handle objects over 30 pounds.
• Required to walk or stand for long periods.
• Work in a confined, crowded space with variable noise and light levels.